Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Valdes

Miami

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Sales Associate

Home Depot
01.2023 - 03.2025
  • Greeted customers and provided exceptional customer service
  • Handled customer complaints in a professional manner
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collected, arranged, and input information into database system.

Sales Associate

Victoria Secret
12.2020 - 10.2022
  • Maintained up-to-date knowledge of store merchandise and policies
  • Built relationships with customers to encourage repeat business
  • Attended weekly team meetings to review performance goals and objectives
  • Helped customers find specific products, answered questions, and offered product advice
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

Sales Associate

Journeys Shoes
01.2018 - 11.2020
  • Assisted customers with product selection, sizing and styling
  • Upsold additional items based on customer interests and needs
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change
  • Engaged customers in friendly, professional dialogue to determine needs

Education

Associate of Science - Psychology

Miami Dade College
Miami, FL
04-2027

High School Diploma -

Miami South Ridge
Miami, FL
06-2023

Skills

  • Client support
  • Efficient task prioritization
  • Availability for varied schedules
  • Effective telephone communication
  • Accurate data management
  • Exceptional customer service
  • Experienced in multi-line operations
  • Document management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Home Depot
01.2023 - 03.2025

Sales Associate

Victoria Secret
12.2020 - 10.2022

Sales Associate

Journeys Shoes
01.2018 - 11.2020

Associate of Science - Psychology

Miami Dade College

High School Diploma -

Miami South Ridge