Adriana Venson
Stone Mountain,GA
Summary
Highly experienced and customer-focused professional with a record of accomplishment of delivering exceptional service. I am seeking a Customer Service position to leverage 17 years of success in the food industry, sales, and proven team management skills to ensure customer satisfaction and contribute to the growth of your company.
Overview
17
17
years of professional experience
Work History
Deli Associate
Kroger
01.2020 - 07.2023
- Provided exceptional customer service, ensuring customer loyalty and repeat business
- Demonstrated expertise in product knowledge, leading to a 20% increase in upsells
- Actively participated in visual merchandising, resulting in an improved store layout and increased foot traffic
- Maintained outstanding customer satisfaction, resulting in a 15% increase in positive customer feedback.
Starbucks Lead
Kroger
01.2017 - 01.2020
- Oversaw Starbucks operations, consistently achieving sales targets and improving customer satisfaction
- Trained and mentored new team members, enhancing their product knowledge and service skills
- Developed and executed promotional events, contributing to a 10% increase
Sales Associate
Kroger
Stone Mountain, GA
04.2006 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Education
Criminal Justice
Georgia Piedmont Technical College, DeKalb Technical College
2009
High School Diploma - undefined
College Prep Stephenson High School
2005
Skills
- Team Management
- Customer Service
- Sales and Upselling
- Inventory Management
- Training and Development
- Retail Operation
- Calm and Professional Under Pressure
- Proficient in Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Deli Associate
Kroger
01.2020 - 07.2023
Starbucks Lead
Kroger
01.2017 - 01.2020
Sales Associate
Kroger
04.2006 - 01.2017
Criminal Justice
Georgia Piedmont Technical College, DeKalb Technical College
High School Diploma - undefined
College Prep Stephenson High School