Erica Annunziata
Oak Ridge,TN
Summary
Detailed oriented professional with strong communication and organizational skills. Experienced in customer service and relationship building. Proven ability to manage tasks efficiently, collaborate with team members, and ensure customer satisfaction. Seeking to leverage these skills in a new role!
Overview
15
15
years of professional experience
Work History
Deli Associate
Walmart
Oak Ridge, Tennessee
08.2025 - 05.2026
- Prepared and sliced deli meats and cheeses for customer orders.
- Operated slicing machines and maintained their cleanliness and safety standards.
- Assisted customers with product choices and provided recommendations on selections.
- Maintained a clean work area, following health and safety regulations diligently.
- Collaborated with team members to fulfill customer orders efficiently during peak hours.
- Trained new associates on deli procedures and customer service expectations effectively.
- Managed inventory levels, notifying management of low stock or product issues promptly.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Documented and entered special orders for event catering and party trays.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Crew Member
Dunkin’ Donuts
Knoxville, Tennessee
04.2025 - 08.2025
- Prepared and served a variety of coffee beverages and food items.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated cash register, processing transactions accurately and efficiently.
- Assisted in training new team members on operational procedures.
- Collaborated with team members to ensure smooth workflow during busy periods.
- Stocked inventory and monitored supplies to meet customer demand.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Followed health and safety guidelines to maintain a safe working environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Personal Shopper
Instacart
Knoxville, TN
01.2021 - 06.2023
- As a personal shopper I was expected to meet the preferences of the customers to the best of my ability.
- Communication is a big key in this area of work.
- I was constantly communicating with customers to make sure they were 100% satisfied.
Nanny
Sweet Peas Nanny Referral Agency
Knoxville, TN
12.2018 - 07.2020
- A one-on-one nanny for a preschool-aged child.
- Along with providing the best care possible, creating a safe learning environment was a huge factor.
- Communication with the child as well as with her parents was something I had perfected in being a teacher for several years prior.
Teacher
Heritage Preschool
Oak Ridge, TN
04.2011 - 11.2018
- Being the head of a classroom was something I enjoyed thoroughly.
- We were expected to create a syllabus of many different activities, which perfected my ability to plan ahead and also my organization skills.
- Making a calendar for the parents weekly.
- In working with children, as well as adults, you have to learn how to 'read the room,' read body language, and tones, in order to execute a situation the best way.
- We were required to have a certain amount of hours of training yearly, online and in person as well.
- Collaborated with parents to support children's learning and development.
- Organized educational activities aligning with state guidelines and curriculum standards.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Education
Associates - Christian Ministries
Point University
West Point, GASkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Upbeat and outgoing attitude
- Verifying order accuracy
- Physical stamina
- Delivery management
- Verbal and written communication
- Strong interpersonal skills
- Order coordination
- Deadline driven
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team building
- Task prioritization
- Written communication
- Problem-solving abilities
- Team leadership
- Effective communication
- Classroom management
- Curriculum development
- Team collaboration
- Inventory management
- Communication skills
- Interpersonal skills
- Special needs students
- Parent and student communication
- Empathy and patience
Timeline
Deli Associate
Walmart
08.2025 - 05.2026
Crew Member
Dunkin’ Donuts
04.2025 - 08.2025
Personal Shopper
Instacart
01.2021 - 06.2023
Nanny
Sweet Peas Nanny Referral Agency
12.2018 - 07.2020
Teacher
Heritage Preschool
04.2011 - 11.2018
Associates - Christian Ministries
Point University