Adriana Villalobos
Wichita,KS
Summary
Dedicated Home Health Aide brings 5 mo background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Caring Home Health Aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Home Health Aide position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Dispatcher
TNT Towing
01.2023 - 06.2023
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 40 daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Sent out drivers to assist 6 hourly callers based on locations, needs and worker availability.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Front Desk Receptionist
Genesis Health Clubs
11.2020 - 10.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Home Health Aide
Wichita Attendant Care Services
04.2021 - 09.2021
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Scheduled and coordinated medical appointments.
- Documented vital statistics and coordinated with health care providers.
- Utilized universal precautions and infection control principles in all aspects of care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Education
GED -
Nexstep Alliance
3351 N Webb Rd Wichita, KS 6722605.2024
Skills
- Database Management
- Service Coordination
- Route Navigation
- Customer Relations
- Data Entry
- Dispatch Coordination
- Schedule Management
- Schedule Coordination
- Prioritizing Calls
- Customer Relationship Management
Languages
Spanish
Limited Working
Timeline
Dispatcher
TNT Towing
01.2023 - 06.2023
Home Health Aide
Wichita Attendant Care Services
04.2021 - 09.2021
Front Desk Receptionist
Genesis Health Clubs
11.2020 - 10.2021
GED -
Nexstep Alliance
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