Adriana E Gutierrez
Renton
Summary
Experienced patient service professional with a strong background in customer service, conflict resolution, and safety procedures. Known for clear communication, time management, and accurate patient registration in fast-paced work settings.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Patient Service Representative
Overlake Hospital Medical Center
Bellevue, WA
06.2023 - Current
- Provided exceptional customer service/communication skills to patients, answering questions and addressing concerns/conflict resolutions, while following safety protocols.
- Scheduled appointments, coordinated provider calendars, and managed follow-up visits to support patient flow.
- Answered multi-line calls, routed inquiries, and resolved scheduling or registration questions promptly in a fast paced environment.
- Registered patients accurately, verified demographics, and updated medical records in electronic health systems.
Surgery Assistant
Overlake Hospital Medical Center
Bellevue, WA
08.2018 - 06.2023
- Coordinated operating room setup, verifying surgical supplies, equipment readiness, and procedure-specific instrument availability.
- Streamlined room turnover by cleaning surfaces, restocking supplies, and resetting equipment between cases.
- Trained new support staff on surgical workflow, sterile practices, and operating room protocols.
- Fostered a positive work environment within the surgical team through strong collaboration and open communication.
Patient Care Technician
Overlake Hospital Medical Center
Bellevue, WA
08.2016 - 07.2018
- Monitored vital signs, reported changes, and escalated patient concerns to nursing staff promptly.
- Assessed patient comfort, provided hygiene assistance, and supported mobility with safe transfer techniques.
- Collected specimens, prepared samples, and maintained accurate bedside documentation for clinical workflows.
- Performed telemetry monitoring, ensuring timely recognition of rhythm changes.
Sales Associate
Big 5 Sporting Goods
Bellevue, WA
07.2013 - 09.2013
- Assisted customers with product selection, sizing, and sports equipment recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked merchandise and maintained organized, shoppable sales floor displays.
- Tracked inventory levels and reported stock discrepancies to management.
Education
High School Diploma -
Sammamish High School
Bellevue, WASkills
- Customer service
- Outstanding communication skills
- Conflict resolution
- Safety Procedures
- Patient Safety Protocols
- Fast-Paced Environment
Certification
Nurse Assistant Certification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Overlake Hospital Medical Center
06.2023 - Current
Surgery Assistant
Overlake Hospital Medical Center
08.2018 - 06.2023
Patient Care Technician
Overlake Hospital Medical Center
08.2016 - 07.2018
Sales Associate
Big 5 Sporting Goods
07.2013 - 09.2013
High School Diploma -
Sammamish High School