Adriana J. Zazueta
Bakersfield,CA
Summary
Detail-oriented professional seeking lab, healthcare support, or administrative roles that value accuracy, organization, and compassionate care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative II
Conduent Government Solutions
Bakersfield, CA
08.2023 - Current
- Resolved client issues with efficiency, escalating complex cases when necessary.
- Managed high-volume client calls, providing accurate support and effective solutions.
- Thoroughly documented interactions to maintain comprehensive records for future reference.
Nanny / Caretaker
Private Residence
Bakersfield, CA
07.2020 - 04.2023
- Managed daily schedules and transportation, delivering academic support and tutoring services.
- Efficiently performed household tasks, including laundry and grocery management.
- Maintained detailed communication with parents, documenting daily activities and progress updates.
Front of House Team Member
Chick-fil-A
Bakersfield, CA
09.2017 - 08.2020
- Delivered high-quality customer service during fast-paced, high-volume shifts.
- Resolved customer concerns through active listening and effective problem-solving.
- Consistently adhered to safety and sanitation guidelines.
- Accurately processed transactions while maintaining balanced cash drawer.
Education
Associate of Science - Human Biology
Bakersfield College
Bakersfield, CA05.2024
High School Diploma -
Foothill High School
Bakersfield, CASkills
- Laboratory and clinical support procedures
- Data entry and record management
- HIPAA and confidentiality compliance
- Microsoft Office & EMR Systems
- Patient and customer communication
- Quality assurance, process accuracy
- Time management and multitasking
- Critical thinking and documentation
Certification
- Emergency Medical Technician (EMT)
- Administrative Medical Assistant (AMA)
Volunteer Experience
Kern Down Syndrome Network,
Bakersfield, CA 2021-2025
- Supported community events and family outreach programs promoting inclusion and awareness.
- Assisted individuals with Down syndrome in social and educational activities.
- Collaborated with volunteers and families to ensure positive and supportive experiences.
Timeline
Call Center Representative II
Conduent Government Solutions
08.2023 - Current
Nanny / Caretaker
Private Residence
07.2020 - 04.2023
Front of House Team Member
Chick-fil-A
09.2017 - 08.2020
Associate of Science - Human Biology
Bakersfield College
High School Diploma -
Foothill High School