Overview

Work History

Education

Skills

Websites

Timeline

Yuliana Gutierrez

The Bronx,NY

Overview

years of professional experience

Work History

Call Center Representative II

Metro Plus Health

Brooklyn, NY

06.2023 - Current

Utilize PowerStep and Salesforce to research and resolve claims and member inquiries while maintaining quality, adherence, and compliance standards.
Conducting outreach and retention efforts, assisting with PCP selections and handling all provider inquiries related to eligibility, claims and authorizations.
Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.

Manager Trainee

Hertz

Jersey City, NJ

04.2022 - 12.2023

Improved customer satisfaction by 50% through building rapport, identifying, and resolving customer complaints.
Handled enrollment inquirers and generated sales leads up to $5,000 on a daily basis.
Managed and input data into spreadsheets for tracking purposes which lead to a 50% increase in productivity.
Responded and documented all customer encounters, inquiries, and complaints to provide excellent customer service.

Secretary

Diaz Insurance Agency

Union City, NJ

06.2021 - 04.2022

Performed a variety of administrative duties, including answering phones, taking and delivering emails, and customer outreach.
Securely managed personal and company information.
Actively performed customer service relations and handled enrollment inquiries for new and returning customers.
Managed the digital documentation process to ensure that all customer’s inquiries were handled efficiently.
Served as the point of contact for all member and provider issues, and inquiries.

Office Assistant

Hostos Community College Registrar's Office

Bronx, NY

08.2019 - 03.2020

Provided customer service and participated in serving students with registration.
Provided documentation as directed by school leadership.