Adriana Del Rosario
Pearl City
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in customer service and financial transactions. Expert in fostering client relationships and adept at driving high customer satisfaction through personalized banking solutions. Demonstrated ability to enhance online banking adoption and streamline financial processes, ensuring accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
01.2019 - Current
- Optimized banking relationships to secure improved service levels and lower fees.
- Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
- Achieved high customer satisfaction by providing personalized banking solutions and exceptional service.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Sales Associate
Maui Divers Jewerly
01.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Business Administration
University of Hawaii At West Oahu
Kapolei, HI05-2021
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Navy Federal Credit Union
01.2019 - Current
Sales Associate
Maui Divers Jewerly
01.2017 - 01.2019
Bachelor of Arts - Business Administration
University of Hawaii At West Oahu
Similar Profiles
Kimberly BekieszKimberly Bekiesz
Member Service Representative III at Navy Federal Credit UnionMember Service Representative III at Navy Federal Credit Union
GENEVA CASTANEDAGENEVA CASTANEDA
Member Service Representative III - MLO at Navy Federal Credit UnionMember Service Representative III - MLO at Navy Federal Credit Union
LeAnda BarberLeAnda Barber
MSR Mentor/ Member Service Representative at Navy Federal Credit UnionMSR Mentor/ Member Service Representative at Navy Federal Credit Union
David WhitleyDavid Whitley
Fraud MSR II at Navy Federal Credit UnionFraud MSR II at Navy Federal Credit Union
Sapolu MeliSapolu Meli
Driver at UberDriver at Uber