Adrian D. Furbee
Charlotte,NC
Summary
I have a goal to obtain a career in a place where I can best serve the general public with the skills and abilities I have acquired over my educational and employed periods.
Overview
6
6
years of professional experience
Work History
Retention Specialist
Charter Communications, Spectrum
Charlotte, NC
03.2023 - Current
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Developed strategies to improve customer experience and increase loyalty.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
Shift Lead
Cracker Barrell
Charlotte, NC
05.2021 - Current
- Set up dining room to meet hospitality and service standards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Resolved customer complaints and reported issues to senior management.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Housekeeping Houseman
Myrtle Beach Resort Vacations
Myrtle Beach, SC
04.2018 - 09.2020
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained and organized cleaning supplies stock.
- Communicated with maintenance team on damages to repair.
ESPN Broadcaster
Wingate University Sports Communications, ESPN Broadcaster
Wingate, NC
08.2019 - 05.2020
- Prepared, produced and implemented consistent coverage, maintaining superior commitment to quality and accuracy.
- Interviewed guests and conversed according to script.
- Collaborated with producers and assistants to select and implement program content.
Cooler Worker
Citgo Retail Employee
Andrews, SC
11.2017 - 03.2018
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
High School Diploma -
Andrews High School
Andrews, SC07.2019
Some College (No Degree) - Nursing
Wingate University
Wingate, NCSkills
- Attention to Detail
- Relationship Building
- Precision and Accuracy
- Time Management
- Creative Problem Solving
- Project Management
- Self-Motivated
Affiliations
F.I.R.S.T Programming Lead Captain - 4 Years
- Programmed competition ready robot using LabView
- Labview fluent
- Organized daily tasks to create better work flow
Additional Information
- FIRST Participant , Team Safety Award 2019 Competition Rookie Inspiration Award 2017 Competition Academic Excellence Award for 1200 or Higher SAT Art Completer
Timeline
Retention Specialist
Charter Communications, Spectrum
03.2023 - Current
Shift Lead
Cracker Barrell
05.2021 - Current
ESPN Broadcaster
Wingate University Sports Communications, ESPN Broadcaster
08.2019 - 05.2020
Housekeeping Houseman
Myrtle Beach Resort Vacations
04.2018 - 09.2020
Cooler Worker
Citgo Retail Employee
11.2017 - 03.2018
High School Diploma -
Andrews High School
Some College (No Degree) - Nursing
Wingate University