Ashley Mosley
Murrieta,CA
Summary
Dynamic Retention Specialist with the United States Marine Corps, skilled in customer feedback analysis and effective communication. Successfully developed retention strategies that enhanced service member engagement, leading to improved satisfaction levels. Proven ability to collaborate with teams and deliver exceptional service, ensuring loyalty and positive recommendations.
Overview
7
7
years of professional experience
Work History
Retention Specialist
United States Marine Corps
Camp Lejeune, NC
02.2014 - 01.2021
- Developed and implemented retention strategies to enhance service member engagement.
- Analyzed data trends to identify areas for improvement in retention programs.
- Facilitated workshops and training sessions to promote retention initiatives among staff.
- Collaborated with cross-functional teams to streamline communication processes for service members.
- Conducted one-on-one consultations to address concerns affecting retention rates.
- Created resource materials that supported service members' transition and engagement efforts.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Education
Associate of Science - Medical Administration
Coastal Carolina Community College
Jacksonville, North Carolina, NC05.2023
Skills
- Customer feedback analysis
- Upselling and cross selling
- Retention marketing
- Documentation skills
- Customer relations
- Documentation
- Decision-making
- Microsoft office
- Information protection
- In-person and telephone interviewing
- Documentation and recordkeeping
- Applicant qualification
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Interpersonal skills
- Analytical thinking
Languages
Spanish
Professional Working
Timeline
Retention Specialist
United States Marine Corps
02.2014 - 01.2021
Associate of Science - Medical Administration
Coastal Carolina Community College