Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Cory Sullivan

Summary

Creating solutions in the customer service industry for 15+ years Excellent communication skills, attention to detail, and commitment to providing quality care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retention Specialist

Comcast
01.2019 - 01.2020
  • Communicating with customers and team members
  • Answering calls in high call volume environment
  • Negotiating with customers to renew contracts and retain business
  • Sold new services to existing customers
  • Deescalated emotionally charged customers
  • Answered billing questions
  • Resolved billing discrepancies
  • Problem solving technical issues
  • Team building.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with customers.
  • Followed up with customers on unresolved issues.

Administrator

Inmans Auto Rescue
01.2014 - 01.2019
  • Recruiting qualified candidates
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Processing onboarding paperwork
  • Training new hires
  • Managing a team of 26 drivers
  • Performing roadside assistance for stranded clientele
  • Roadside responsibilities included lockouts, tire changes, jump starts, fuel delivery, assessing damages on vehicles when damage occurred during a call
  • Communication via text, phone and email with dispatch service, the team of drivers and clients.
  • Effectively communicating with insurance companies to insure their Insured are properly being taken care of in a timely manner.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.

Education

GED/Certified Personal Trainer in Health Education -

National academy of sports medicine
Colorado Springs, CO
02.2022

Skills

  • Excellent communication skills
  • Time Management
  • Research
  • Decision-Making
  • Attention to detail
  • Ability to collaborate effectively
  • Providing high-quality care
  • Multi-line phone talent
  • Problem Resolution
  • Detail oriented
  • Interpersonal Skills
  • Analytical skills

Certification

  • AED Certification
  • CPR Certification

Accomplishments

  • Supervised team of 26 staff members.
  • Improved customer satisfaction by 12% in three months, according to online surveys.
  • Continuous Learning Professional Achievement.


Timeline

Retention Specialist

Comcast
01.2019 - 01.2020

Administrator

Inmans Auto Rescue
01.2014 - 01.2019

GED/Certified Personal Trainer in Health Education -

National academy of sports medicine

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Cory Sullivan