Adriane Dillard
Marriot Hotel
Baltimore,md
1
Certification
Dynamic banquet server with expertise from Marriot Hotel, adept at enhancing guest experiences through exceptional customer service and teamwork. Proven ability to efficiently manage event setups and breakdowns, ensuring seamless operations. Skilled in adaptive problem-solving and safe food handling, consistently achieving high customer satisfaction scores and contributing to event success.
Work History
Banquet Server
21 Years- Set up banquet rooms with tables, linens, place settings, and service equipment.
- Served plated meals and beverages according to event timing and service standards.
- Cleared tables efficiently, maintaining clean dining areas throughout banquet functions.
- Replenished water, bread, and supplies to support smooth guest service.
- Followed event specifications and coordinated with banquet captain on service flow.
- Assisted with room breakdown, resetting spaces for next scheduled function.
- Responded promptly to guest requests, including dietary needs and special accommodations.
- Maintained cleanliness and organization of service stations, trays, and equipment.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Ensured safety protocols were strictly followed, minimizing accidents during events.
- Supported successful execution of themed events, customizing service approach to match event style.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
- Streamlined banquet setup processes, reducing preparation time for events.
- Improved service delivery, swiftly adapting setups for special requests or last-minute changes from event planners.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
Education
High School Diploma
Skills
Strong teamwork
Time management
Customer service
Food service
Customer service focus
Adaptive problem solving
Clearing tables efficiently
Event setup and breakdown
Punctual and reliable
Flexible schedule
Physical coordination
Clear communication
Event setup
Hospitality service expertise
Safe food handling
Food handling
Arranging banquet hall
Proper food handling
Menu memorization
Relationship building
Bussing and table resets
Station setup and restocking
Running orders
Food safety
Order accuracy
Accomplishments
I have won many awards in my career sprit to server, employee of the month
Certification
Tips certificates
Timeline
Banquet Server
Marriot Hotel
10.2005 - 2025Read More
Edmonson
High School Diploma
Read More