Adriane Locus

Poughkeepsie,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

years of professional experience

Work History

Customer Service Manager

Sunoco Gas Station

Poughkeepsie, NY

05.2019 - 06.2022

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Call Center Representative

Woodside Call Center

Queens, NY

09.2016 - 06.2019

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Educated customers on company systems, form completion and access to services.

Education

High School Diploma -

Eastern District High School

Continuing education in [Subject] Biology
Completed professional development in [Subject]

Skills

Radiation Protection
Workflow Management
Quality Standards
Fire Safety Regulations
Continuous Improvements
Managing Operations and Efficiency
Performance Tracking and Evaluations

Cost Management
One Call Resolution
Scheduling and Coordinating
Leading Team Meetings
Information Confidentiality
Business Management Principles

Reading, Raquetball

I love reading books, documentaries, biograpy. i adore Raquetball, If i can play all day everyday i would love to. My time wont allow that. So im gonna find a park to start teaching kids how to play/and or crochet.

Additional Information

I also have experience in ordering food for a company name sysco i would stack the boxes rotate them from the earliest date to the expired and record all spoiled to old food on the computer.ordered food for the ramadan holidaysfor muslims. qrganized trained newly employees coming on board to volunteer in the storeroom and matress warehouse

Timeline

Customer Service Manager - Sunoco Gas Station