Adrian Hicks
Tampa,FL
Summary
Customer-focused professional with experience in inbound customer service, billing support, and account upgrades in fast-paced environments. Skilled in active listening, de-escalation, and identifying upsell opportunities to enhance customer satisfaction. Adept at delivering compassionate, solution-oriented support while meeting performance goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hair Stylist
The Salon at Ulta Beauty
Tampa, FL
10.2022 - Current
- Deliver exceptional customer service through personalized consultations and needs-based recommendations.
- Identify opportunities to upsell services and products to enhance customer satisfaction and increase revenue.
- Handle high-volume client interactions while maintaining professionalism in a fast-paced environment.
- De-escalate customer concerns using empathy, active listening, and solution-focused communication.
- Maintain accurate client records and service documentation.
Valet Driver
Republic Parking System
Tallahassee, FL
11.2019 - 03.2020
- Provided professional, courteous customer service in high-traffic environments.
- Communicated clearly to ensure accurate vehicle handling and positive guest experiences.
- Resolved customer concerns efficiently while maintaining a calm and positive demeanor.
- Demonstrated reliability, accountability, and attention to detail.
Cashier
Publix Super Market
Tampa, FL
06.2017 - 08.2019
- Handled high-volume transactions and billing inquiries with accuracy and professionalism.
- Assisted customers with refunds, credits, and payment concerns.
- Promoted store products and services, supporting sales and customer retention.
- Maintained accuracy in cash handling and data entry.
Stock Clerk
Abercrombie & Fitch
Tampa, FL
06.2018 - 05.2019
- Assisted customers with product questions and recommendations to support sales goals.
- Worked collaboratively in a fast-paced retail environment.
- Maintained inventory organization and visual standards.
Education
Associate in Arts (AA) - History
Florida State University
Tallahassee, FLAssociate in Arts (AA) - Cosmetology
Aveda Institute
Tallahassee, FLHigh School Diploma - General Studies
Tampa Catholic High School
Tampa, FLSkills
- Inbound call handling
- Customer account management
- Billing inquiry support
- Service plan upgrades and changes
- Upselling and cross-selling
- Basic troubleshooting (telecom/mobile device issues)
- CRM systems and customer databases
- Call logging and ticketing systems
- Data entry and documentation accuracy
- Multitasking across multiple systems
- Remote workstation setup and use of company-issued equipment (desktop, webcam, headset)
- Wired internet connectivity and speed compliance
- Microsoft Word and Excel
- Active listening and clear communication
- Customer advocacy and empathy
- De-escalation and conflict resolution
- Calm under pressure
- Problem-solving and solution-oriented thinking
- Team collaboration
- Time management and reliability
- Adaptability in fast-paced environments
Certification
Cosmetology License – Completed 1200 hours of professional training
CUST
- This version reads like a true call-center and customer service resume. It highlights:
- Inbound support readiness
- Billing and account assistance
- Upselling ability
- De-escalation and empathy
- Technical comfort with systems and remote work
Timeline
Hair Stylist
The Salon at Ulta Beauty
10.2022 - Current
Valet Driver
Republic Parking System
11.2019 - 03.2020
Stock Clerk
Abercrombie & Fitch
06.2018 - 05.2019
Cashier
Publix Super Market
06.2017 - 08.2019
Associate in Arts (AA) - History
Florida State University
Associate in Arts (AA) - Cosmetology
Aveda Institute
High School Diploma - General Studies
Tampa Catholic High School