Mieve Williams
Bishopville,SC
Summary
Adept Customer Service Representative with a proven track record at Apple, I excel in conflict resolution and critical thinking, enhancing client relations and complaint handling. My expertise in Microsoft Excel and dedication to problem-solving have significantly improved customer satisfaction, achieving an accuracy level in transactions that surpasses expectations.
Overview
6
6
years of professional experience
Work History
Hair Stylist
Braids by Mi
07.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Representative
Apple
12.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Piggly Wiggly Supermarket
07.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lee Central High School
Bishopville, SC2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
Timeline
Customer Service Representative
Apple
12.2021 - 05.2023
Hair Stylist
Braids by Mi
07.2021 - Current
Cashier
Piggly Wiggly Supermarket
07.2018 - 02.2020
High School Diploma -
Lee Central High School
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