Adrianna Acklin
Memphis,TN
Summary
Security and operations professional who supports safe, efficient environments through patrols, emergency response, and clear incident reporting. History includes leading teams, resolving customer concerns, and improving payment accuracy by 32% through careful verification and process follow-through.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Security Officer I-40 Tennessee Welcome Center
Allied Universal security Services
Memphis, Tennessee
05.2025 - Current
- Coordinated communication with law enforcement and emergency responders during security events to facilitate rapid response.
- Responded to disturbances and emergencies, ensuring adherence to site-specific procedures to maintain safety.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored restricted areas to ensure unauthorized individuals did not enter. to prevent unauthorized entry.
- Prepared detailed incident reports for security records.
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance.
Team Leader
Federal Express Hub
09.2023 - 01.2025
- Demonstrated commitment and professionalism that motivated team members to achieve their best.
- Delegated responsibilities according to individual strengths and areas of expertise to empower team members.
- Set performance expectations for the team, monitored progress toward goals, and provided constructive feedback to enhance accountability.
- Resolved conflicts among team members to foster a positive work environment that encouraged collaboration.
Operations/Special Handling Specialist
WESCO Distribution Inc.
06.2022 - 05.2023
- Coordinated daily operations, optimizing workflow and improving departmental efficiency.
- Verified accuracy of accounts payable payments, resulting in 32% reduction in payment errors and check reissues.
- Created improved filing system to maintain secure client data.
- Responded to customer concerns and questions on a daily basis.
- Collaborated with customers to resolve disputes.
- Trained and supervised employees on warehouse policies and procedures.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Used data entry skills to accurately document and input statements.
Office Assistant
McHughes Law Firm
05.2019 - 08.2021
- Processed and organized incoming mail for timely distribution to departments.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Used automated mail processing equipment to sort and collate mail.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained mailroom supply inventories, purchase orders
- Answered, transferred, and forwarded calls, ensuring efficient communication among employees.
- Responded to incoming calls quickly and routed them to the appropriate departments.
- Handled customer and client issues to provide effective solutions and improve service..
- Generated customer bills and collected payments, maintaining accurate financial records.
Education
Bachelor of Fine Arts - Architecture
University of Memphis
Memphis, TN12-2027
Skills
- Incident reporting
- Customer Service
- Billing Data Verification
- Data Entry
- 10-key data entry
- Mail Management
- Transcribing Correspondence
- Special Handling
- Microsoft/ Google Suite
- Employee Training
- Detail-oriented
- Verbal and Written Communication
Certification
- Security Guard License
Timeline
Security Officer I-40 Tennessee Welcome Center
Allied Universal security Services
05.2025 - Current
Team Leader
Federal Express Hub
09.2023 - 01.2025
Operations/Special Handling Specialist
WESCO Distribution Inc.
06.2022 - 05.2023
Office Assistant
McHughes Law Firm
05.2019 - 08.2021
Bachelor of Fine Arts - Architecture
University of Memphis