Adrianna Almanza
Lakeland,Florida
Summary
Proven Administrative Assistant at Royal Palm Village Sun Communities, adept in office management and customer service. Excelled in maintaining confidentiality, enhancing customer satisfaction, and streamlining data entry processes. Skilled in Microsoft Excel and fostering professional relationships, significantly improving document organization and operational efficiency.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Royal Plam Village Sun Communities
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative/Shift Supervisor
Mister Car Wash
06.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Florida Connections Academy
Lakeland, FLSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Documentation and recordkeeping
- Office management
Timeline
Administrative Assistant
Royal Plam Village Sun Communities
04.2024 - Current
Customer Service Representative/Shift Supervisor
Mister Car Wash
06.2021 - 03.2024
Florida Connections Academy
Similar Profiles
Stephanie RudolphStephanie Rudolph
RV Resort Manager at Sun Communities & Sun OutdoorsRV Resort Manager at Sun Communities & Sun Outdoors
Kelly LambrechtKelly Lambrecht
Director of Fitness and Wellness at Sun CommunitiesDirector of Fitness and Wellness at Sun Communities
Kevin IngsKevin Ings
Sherkston Shores Security at Sun CommunitiesSherkston Shores Security at Sun Communities