ADRIANNA ANDREWS
Rocky Mount,NC
Summary
Obtaining a rewarding customer service position with an organization that provides growth and career advancement opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Rep
Alorica
Rocky Mount, NC
11.2019 - Current
- Responsible for handling and directing multiple inbound calls daily.
- Maintain Duties including filling prescription, coverage determinations, and retrieving customer data. Updating insurance policies. Emailing and entering in data.
- Provided excellent customer services to ensure customers was satisfied with requests.
Lead Cashier
Circle K
Rocky Mount, NC
03.2017 - 10.2019
- Provide prompt, courteous customer service and professionally resolves customer issues.
- Complete all paperwork for bank deposit on a daily basis.
- Inspect store facilities and equipment for safety, cleanliness, and proper working order.
- Control’s merchandise, cash shortages, and other selling expenses.
- Performs all duties with minimal supervision.
Cashier/Sales Associate
KFC
Rocky Mount, NC
04.2014 - 03.2017
- Made and prepared guest orders with accuracy and efficiency.
- Contribute to the overall positive and collaborative family environment.
- Practiced high quality food and cleanliness standards.
- Provided prompt and courteous customer service.
- Took pride in everything that was done to provide good customer service.
Waitress
Mayflower Seafood Restaurant
Rocky Mount, NC
02.2015 - 05.2015
- Took orders from customers for food and beverages and add on’s to their ticket.
- Informed patrons of the restaurant’s daily specials.
- Prepare the tables; making sure there was enough salt, pepper, sugar, and other condiments for the next customer.
- Made sure the area was cleaned.
- Provided prompt and courteous customer service.
Cashier/Barista Starbucks
Target
Rocky Mount, NC
03.2012 - 05.2013
- Performed cash transactions with customers.
- Prepared the customers drinks at time of them ordering.
- Professional courtesy to both customers and coworkers alike.
- Able to stand for a long period of time.
- Cleaned and sanitized the area when had down time.
Education
undefined
Fayetteville State University
Fayetteville, NC01.2015
Diploma - undefined
Northern Nash High
Rocky Mount, NC01.2013
Skills
- Fluent in Microsoft Word, Excel, Power Point, Microsoft Outlook, and many other computer related functions
- Ability to communicate successfully with staff and customer’s
- Great time management ability
- Capable to work without support
- Use of proper documentation standards
- Good ability to understand customer’s requirement
- Ability to effectively multi-task
- Exceptional planning and organizational ability
Certification
National Technical Honor Society
Timeline
Customer Care Rep
Alorica
11.2019 - Current
Lead Cashier
Circle K
03.2017 - 10.2019
Waitress
Mayflower Seafood Restaurant
02.2015 - 05.2015
Cashier/Sales Associate
KFC
04.2014 - 03.2017
Cashier/Barista Starbucks
Target
03.2012 - 05.2013
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Fayetteville State University
Diploma - undefined
Northern Nash High