Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Calvillo

Flagstaff,AZ

Summary

Experienced healthcare professional with over 12 years of providing service, specializing in exceptional customer service and delivering quality patient care. Proficient in fostering collaborative environments within assisted living and skilled nursing facilities. Adept at problem-solving and possessing outstanding communication skills. Known for building strong connections with individuals from varied backgrounds.

Overview

12
12
years of professional experience

Work History

Business Office Manager

Haven of Flagstaff
06.2019 - Current
  • Manage financial records and oversee accounts receivable processes, ensuring accuracy and compliance.
  • Direct front office operations, optimizing productivity by coordinating schedules and adjusting workloads.
  • Enhance customer satisfaction through prompt inquiry resolution and professional issue resolution.
  • Verify insurance eligibility and conduct transparent discussions with residents and responsible parties regarding financial responsibilities.
  • Ensure the security and maintenance of insurance authorizations throughout stay.
  • Identify prospective residents in need of supplementary insurance coverage, facilitating pre-screen completion for AHCCCS or ALTCS.
  • Contribute to Quality Life Review (QLR) initiatives for long-term residents, ensuring optimal care and quality of life.

Medical Records Manager

Haven of Flagstaff
08.2015 - 06.2019
  • Effectively managed medical records in adherence to company policies and all relevant state and federal regulations.
  • Established resident charts upon admission, inputting demographic information and physician orders.
  • Conducted thorough chart and order reviews, proactively identifying missing documentation and promptly notifying the relevant team members for resolution.
  • Collaborated with the clinical team where I ensured the comprehensive and accurate maintenance of all records to uphold compliance standards.
  • Facilitated continued insurance authorization submitting documentation for utilization review and case management.
  • Conducted daily, weekly, and monthly audits to ensure our readiness for survey.

Resident Assistant

Emeritus/ Brookdale Senior Living
05.2012 - 10.2018
  • Assisted residents with activities of daily living, promoting independence and quality of life.
  • Demonstrated an understanding of and adherence to resident confidentiality guidelines.
  • Contributed to a positive atmosphere for residents by using effective communication and active listening skills.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.


Unit Secretary

Haven Of Flagstaff
06.2015 - 08.2015
  • Functioned as a liaison, supporting the leadership team, and serving as the central point of contact for residents and visitors.
  • Effectively communicated with the team to help coordinate resident transportation to appointments.
  • Assisted the administrator in monitoring employee call-offs and unscheduled overtime, helping maintain optimal staffing levels.
  • Created monthly schedule for nursing assistants and actively contributed to the process of finding coverage when needed.
  • Provided support to medical records by scanning, uploading, and filing documents into PointClickCare.

Education

BA in Healthcare Administration -

University of Arizona Global Campus
06.2023

Skills

  • Team-based care
  • Documentation proficiency
  • Patient Advocacy
  • MS Office
  • Records Management
  • Healthcare policy and compliance
  • Organizational Skills
  • HIPAA Guidelines
  • MS Office
  • Managed Care, Medicare and Medicaid

Timeline

Business Office Manager

Haven of Flagstaff
06.2019 - Current

Medical Records Manager

Haven of Flagstaff
08.2015 - 06.2019

Unit Secretary

Haven Of Flagstaff
06.2015 - 08.2015

Resident Assistant

Emeritus/ Brookdale Senior Living
05.2012 - 10.2018

BA in Healthcare Administration -

University of Arizona Global Campus

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Adrianna Calvillo