Adrianna Castillo
Santa Rosa,CA
Summary
Results-driven Customer Sales Representative known for high productivity and efficient task completion. Specialize in client relationship management, conflict resolution, and sales strategy development. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and drive sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Agave Grill and Cantina
Healdsburg, CA
07.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Certified Medical Assistant
Providence Health & Services
Santa Rosa , CA
11.2022 - 02.2024
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Certified Medical Assistant
Sutter Health
Santa Rosa , CA
05.2022 - 10.2022
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
PPP Loan Underwriter
Redwood Credit Union
Santa Rosa , CA
08.2020 - 05.2021
- Analyzed borrower's income, assets and liabilities to determine eligibility for loan approval.
- Calculated debt-to-income ratios to evaluate repayment capacity of applicants.
- Verified employment history, bank statements, tax documents and other financial records for completeness and accuracy.
- Ensured all loans met federal regulations such as the Truth in Lending Act and Equal Credit Opportunity Act.
- Prepared detailed reports outlining reasons why certain loans were approved or declined.
Debt Specialist
American Enrollment Group
Santa Rosa , CA
03.2017 - 02.2020
- Analyzed credit reports for potential errors or discrepancies.
- Negotiated payment arrangements with delinquent customers to resolve overdue balances.
- Reviewed and processed financial documents to ensure accuracy of customer accounts.
- Maintained accurate records of customer accounts in the database system.
- Provided guidance on budgeting, credit score improvement, and debt repayment strategies.
- Compiled detailed reports on delinquency trends, legal actions, and other areas related to collections processes.
- Assisted customers in understanding their rights under applicable laws such as the Fair Debt Collection Practices Act.
Mortgage Loan Closer
Home Point Financial Bank
Santa Rosa , CA
02.2016 - 03.2017
- Reviewed loan documents and ensured accuracy of information provided by customer.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Verified that all required documentation was received prior to closing date.
- Conducted pre-closing audits for compliance with applicable regulations.
- Resolved discrepancies between loan documents and credit reports.
Customer Service Representative
ReSource Pro
Santa Rosa, CA
02.2014 - 02.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Certified Medical Assiatant - Medical Assisting
Westech College - Victorville
Victorville, CA02-2012
Skills
- Food Service
- Sales expertise
- Service-oriented mindset
- Customer service expertise
- Organizational ability
- Outgoing Personality
- Excellent judgment
- Customer Relations
- Financial History Analysis
- Credit analysis
- Loan Closing
- Medical Terminology
- Medical Billing
- Patient Scheduling
- HIPAA Compliance
Certification
- CPR
- RBS Training Program
- Food Handlers Card
- Certified Medical Assistant
Languages
Spanish
Native/ Bilingual
Timeline
Bartender
Agave Grill and Cantina
07.2024 - Current
Certified Medical Assistant
Providence Health & Services
11.2022 - 02.2024
Certified Medical Assistant
Sutter Health
05.2022 - 10.2022
PPP Loan Underwriter
Redwood Credit Union
08.2020 - 05.2021
Debt Specialist
American Enrollment Group
03.2017 - 02.2020
Mortgage Loan Closer
Home Point Financial Bank
02.2016 - 03.2017
Customer Service Representative
ReSource Pro
02.2014 - 02.2016
- CPR
- RBS Training Program
- Food Handlers Card
- Certified Medical Assistant
Certified Medical Assiatant - Medical Assisting
Westech College - Victorville
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