Adrianna Denton
Mission Viejo,CA
Summary
I have a proven track record of exceptional customer service. I am impersonable and work well with cohorts in a wide array of environments. I am consistent in exceeding the expectations of my employers in the past and adept in multitasking with efficiency. I find meaning and enjoyment in working hard, while being adaptable to dynamic work schedules; I am willing to work overtime and some holidays. I am great at advocating for clients needs. Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
LAGUNA SHORES
Mission Viejo, USA
09.2021 - Current
- Managed medication administration along with organizing and leading group sessions for clients whilst maintaining hygienic surroundings
- Taught individuals accountability and reintegration into society following substance abuse recovery.
- Conducted training sessions for team members.
- Transporting clients to diverse appointments
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Educated family members on techniques to support a patient's recovery process.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
Customer Service Representative
Ecig Vault
Aliso Viejo, USA
02.2021 - 09.2024
- Effectively managed store inventory while optimizing sales opportunities.
- Provided detailed information on various brands and styles of vapes and disposables
- Organized items in the store, handled cash transactions, and maintained cleanliness of the store.
- Acquired extensive knowledge about electronic cigarettes and vape products
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Waffle House Server
Waffle House
Lebanon, USA
01.2019 - 10.2019
- Provided customer service and communicated customer orders to kitchen staff
- Excelled in fast-paced work environments
- Exhibited multitasking skills to deliver exceptional service leading to frequent requests for my service
- Maintained cleanliness of work station and aided colleagues in completing end-of-shift tasks
- Exhibited a dedicated approach to work by willingly putting in extra hours and arriving ahead of schedule.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Education
Some College (No Degree) - Psychology
Saddleback College
Mission Viejo, CASkills
- Customer Service
- Retail Sales
- Cleaning Experience
- Medication administration
- Behavioral Health
- Case Management
- Addiction Counseling
- Behavioral Therapy
- Crisis Management
- Group Therapy
- Crisis Intervention
- Behavior Management
- Patient Observation
- Mental Health Support
- Admissions intake
Certification
- RAC, 07/01/24, 07/01/25, A RAC (Registered Addiction Counselor) certificate is a professional credential that shows expertise in helping people with drug and alcohol addiction.
- Driver's License, I have a clean driving record and am licensed in California.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
References
References available upon request.
Timeline
Behavioral Health Technician
LAGUNA SHORES
09.2021 - Current
Customer Service Representative
Ecig Vault
02.2021 - 09.2024
Waffle House Server
Waffle House
01.2019 - 10.2019
Some College (No Degree) - Psychology
Saddleback College