The team at Spectrum has greatly benefited from my administration and sales expertise since joining in October 2024. With an Associate's degree in Liberal Arts and Sciences from Santa Monica College, I've honed a skill set that enhances every customer interaction. My background as a Home Care Provider has ingrained in me a deep sense of empathy and dedication, allowing me to provide exceptional support and service to our diverse clientele. We strive to deliver solutions that not only meet but exceed expectations, leveraging my competencies in customer service and administration to elevate the customer experience.
Hi, I’m
Adrianna Espinosa
Account Management Representative
Vancouver,WA
Summary
Overview
13
years of professional experience
Work History
Spectrum
Customer Service Representative
10.2024 - Current
Job overview
- Managed a high volume of incoming customer calls and emails regarding billing inquiries, providing prompt and accurate resolution
- Assisted customers in understanding their invoices, explaining charges, and resolving any discrepancies or billing errors
- Provided exceptional customer service by actively listening to customers' concerns and finding appropriate solutions that met their needs
- Performed regular audits of customer accounts to identify potential discrepancies or irregularities in billings or payments received
Self Employed
Home Care Provider
11.2022 - 08.2024
Job overview
- Prepared food and medications according to the patient's needs.
- Assisted patient weekly with basic hygiene needs such as bathing, brushing teeth and grooming.
- Assisted with communication and medication reminders during outings and family or friend engagements.
- Assisted with mobility when needed
BevMo!
Omni Associate
07.2021 - 01.2022
Job overview
- Setting stock promotions/price reductions as appropriate
- Setting up display units for each department
- Pulling Online orders in a timely fashion to get them out to their couriers quickly for waiting customers
- Provided excellent customer service by getting to know the products and helping customers find what they need
- Working as a cashier
- Organized inventory into appropriate departments
- Engaged with customers by answering questions, up sale items with a friendly and upbeat attitude
AMC Theatres
Crew Lead
08.2018 - 06.2021
Job overview
- Managed cash register operations while delivering excellent customer service, promoting customer loyalty
- Prepared and served hot and cold food and beverages, ensuring a clean and organized workplace
- Set up and Maintained product displays, ensuring a welcoming theater environment for guests.
- Promoted discounts and special offers, ensuring a high level of customer satisfaction
- Engaged with guests to ensure a positive experience and swiftly addressed any concerns.
Griffin Capital Company, LLC
Information Technology Specialist Intern
12.2017 - 08.2018
Job overview
- Performed the repair and reset of over 100 desktops and laptops.
- Reimaged hard drives.
- Maintained inventory of 200 company owned desktops and handheld devices .
- Handled multiple small projects.
- Uploaded tax returns to company shared drive for accounting department.
- Configured hardware, devices and software to set up work stations for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support to 60+ employees.
Noodle World Jr.
Shift Leader
07.2017 - 12.2017
Job overview
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
- Take orders from patrons for food or beverages.
- Present menus to guests and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after guests have finished dining.
- Prepare hot, cold, and smoothie drinks for guests.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
Fry's Electronics Inc.
Merchandise Lead
01.2013 - 02.2016
Job overview
- Collaborated with cross-functional teams to plan successful promotional events and seasonal campaigns.
- Optimized store layout for a seamless shopping experience, maximizing customer engagement and sales conversions.
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
Education
Santa Monica College
Associate's degree from Computer Science
02.2016
University Overview
Sedona Charter AcademyVictorville, CA
High School Diploma
05.2001
University Overview
Skills
Customer Service
Cooking
Barista
Account management specialist
Account management proficiency
Account management expertise
Corporate account management
Timeline
Customer Service Representative
Spectrum
10.2024 - Current
Home Care Provider
Self Employed
11.2022 - 08.2024
Omni Associate
BevMo!
07.2021 - 01.2022
Crew Lead
AMC Theatres
08.2018 - 06.2021
Information Technology Specialist Intern
Griffin Capital Company, LLC
12.2017 - 08.2018
Shift Leader
Noodle World Jr.
07.2017 - 12.2017
Merchandise Lead
Fry's Electronics Inc.
01.2013 - 02.2016
Sedona Charter Academy
High School Diploma
05.2001
Santa Monica College
Associate's degree from Computer Science