AdriAnna Freitag
Gatesville,TX
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
9
9
years of professional experience
Work History
911 Telecommunicator
Coryell County Sheriff’s Department
Gatesville, TX
02.2020 - 01.2025
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Took vital information in a timely manner, to ensure the safety for the community. Along with the first responders.
- Assessed caller's needs and provided support as needed during crisis situations.
- Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
- Researched vehicle, wanted and missing persons information.
- Answered incoming 911 calls and determined the nature of emergency.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Dispatched appropriate personnel to respond to emergency situations.
- Documented all relevant details from each call in computer-aided dispatch system.
- Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Used radio, telephone and computer system to update first responders with new information.
- Maintained contact with callers until help arrived at scene.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Followed up with callers after resolution of event and incident to ensure satisfaction with service provided.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Assistant Manager
Cefcostores
Temple Tx, TX
08.2018 - 02.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Clerk
Tobacco Junction
Gatesville, Texas
09.2016 - 02.2017
- Created attractive merchandise displays to promote sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Delivery Driver
County Line Pizza And Pub
Gatesville
11.2015 - 09.2016
- Conducted emergency vehicle repairs to restore safety and dependability.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Contacted customers prior to delivery to coordinate delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Presented order bills and collected payments for deliveries.
- Utilized street maps to plan and determine most efficient routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Education
High School Diploma -
Gatesville High School
Gatesville, Texas06-2015
Skills
- Disaster response
- Law enforcement procedures
- Geographical expertise
- Emergency management
- Call prioritization
- Public safety awareness
- Stress tolerance
- Incident command
- Attention to detail
- Organizational skills
- Multitasking efficiency
- 911 system information databases
- Time management
- Task prioritization
- Record keeping
- Data entry
- Crisis communication
- Critical thinker
- Problem-solving abilities
- Dependable and responsible
- Decision-making
- Map reading
- Written communication
- Information intake
- Effective communication
- Relationship building
- Radio communication
- Call routing
- Prioritizing situations
Timeline
911 Telecommunicator
Coryell County Sheriff’s Department
02.2020 - 01.2025
Assistant Manager
Cefcostores
08.2018 - 02.2020
Store Clerk
Tobacco Junction
09.2016 - 02.2017
Delivery Driver
County Line Pizza And Pub
11.2015 - 09.2016
High School Diploma -
Gatesville High School