Adrianna Gonzales
San Jose,CA
Summary
6 years customer service experience Proficient with MS Word, PowerPoint, Outlook WPM: 60 Bilingual: English, Some Spanish Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sleepandbrain Inc
08.2023 - Current
- Performed Rhinomonometry, Brain map, Measured Lip and tongue endurance testing using KPa, and performed CT scans using Cone-Beam.
- I set up the machines and patients for TMS (Transcrainial Magnetic Stimulation)
- Dispensing Myofunctional therapy devices as well as CPAP machines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records Via Aquity.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Billed patients and resolved billing issues effectively
Sutter Health Sports Medicine Sunnyvale Externship
Sutter Health
02.2023 - 03.2023
- Rooming patients, Taking patient history, Setting Trays for injections, Removing dressings off wounds, Booking appointments, Answering phone calls
Visby Medical – Reagent Manufacturing Operator
Visby Medical
02.2021 - 02.2023
- Familiar with Micro Pipettes/ Pipette Aid, Laboratory safety awareness, Knowledge in batch records/ WI (work instructions), Maintain reagent manufacturing assembly work, Usage of liquid handling robot operations, Attention to detail, Working independently and in groups, Fill, Sealing, Die-cut process with canisters
Target- Guest Advocate
Target
09.2020 - 02.2021
- Ability to adapt to different guest interactions and situations, Experience in selling various benefits, offerings, and services, Work efficiently, Communicating effectively, Paying Attention to detail, Accurately handle cash register operations
The Plaza Suites Hotel – Front Desk Agent
The Plaza Suites Hotel
11.2013 - 03.2020
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing a room key, Process all payment types such as room charges, cash, debit, and credit card transactions, Answer, record and process all guest calls, requests, questions, or any concerns, Resolving any late and disputed charges, Run daily reports such as arrivals and departures, Welcome and acknowledge all guests, Telephone etiquette/Professional language, Complete Cashier and closing reports
Education
No Degree - Medical Assisting
Carrington College - Medical Assisting
San Jose, CA04.2023
Skills
- Vital Signs
- Clinical/laboratory safety awareness
- Sterilization
- Urinalysis and specimen collection
- Surgical tray setup
- Medical terminology
- Anatomy and Psychology
- Basic knowledge in billing and coding
- Microsoft knowledge
- Telephone etiquette
- Electronic patient registration/scheduling
- HIPAA Compliance
- Customer Service
Certification
- Medical Assistant Certificate
Timeline
Medical Assistant
Sleepandbrain Inc
08.2023 - Current
Sutter Health Sports Medicine Sunnyvale Externship
Sutter Health
02.2023 - 03.2023
Visby Medical – Reagent Manufacturing Operator
Visby Medical
02.2021 - 02.2023
Target- Guest Advocate
Target
09.2020 - 02.2021
The Plaza Suites Hotel – Front Desk Agent
The Plaza Suites Hotel
11.2013 - 03.2020
No Degree - Medical Assisting
Carrington College - Medical Assisting