ADRIANNA GONZALEZ
Tonawanda,NY
Summary
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environment. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in Customer Service Operator role.
Overview
5
5
years of professional experience
Work History
BARISTA
Starbucks
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
GUEST ADVOCATE /Customer Service Cashier
TARGET
09.2021 - 04.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Maintained a well-organized supply closet by taking inventory of cleaning products and equipment, ensuring tools were always available for use.
OFFICE CLEANER
R& J CLEANING
04.2020 - 01.2021
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Emptied trashcans and transported waste to collection areas.
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Organized and used industrial cleaning products following strict safety procedures.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
Education
High School Diploma -
KENMORE WEST HIGH SCHOOL
KENMORE,NYTYPING COURSE
UDEMY
ONLINE02-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
Spanish
Full Professional
Timeline
BARISTA
Starbucks
04.2024 - Current
GUEST ADVOCATE /Customer Service Cashier
TARGET
09.2021 - 04.2024
OFFICE CLEANER
R& J CLEANING
04.2020 - 01.2021
High School Diploma -
KENMORE WEST HIGH SCHOOL
TYPING COURSE
UDEMY