Adrianna Hernandez
Bellflower,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
TBaar
09.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Barista
TBaar
02.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hostess
SugarFish
08.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Team Member
Round Table Pizza
09.2020 - 02.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
Associate of Science - Diagnostic Medical Sonograhy
Cypress College
Cypress, CA2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Certification
BLS Certification; American Red Cross; Issued 02/21/24, Expires 02/26
Timeline
Hostess
SugarFish
08.2022 - 12.2022
Shift Lead
TBaar
09.2021 - Current
Barista
TBaar
02.2021 - Current
Restaurant Team Member
Round Table Pizza
09.2020 - 02.2021
Associate of Science - Diagnostic Medical Sonograhy
Cypress College
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