Adrianna Hollis
Pensacola,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Beef Jerky Outlet
Pensacola, FL
01.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Shift Lead
Cinnabon
Pensacola, FL
06.2022 - 12.2024
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Customer Service Representative
Tential
Pensacola, FL
01.2025 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Answer inbound calls from members, providing assistance with account questions and problems.
- Perform routine banking transactions over the phone, such as deposits, withdrawals, and fund transfers.
- Help members open and maintain accounts, troubleshoot issues like password resets, and assist with online banking access.
- Counsel members on available products and services, including checking, savings, loans, and credit cards.
- Help members with submitting applications for various financial products, such as consumer, mortgage, and equity loans.
Education
Dental Assisting
Fortis Institute Pensacola
Pensacola09-2025
High School Diploma -
Booker T. Washington High School
Pensacola, FL05-2022
Skills
- Performance Improvement
- Operations Monitoring
- Industry Expertise
- Workplace Safety
- Staff Motivation
- Scheduling expertise
- Team motivation
- Sales proficiency
Timeline
Customer Service Representative
Tential
01.2025 - Current
Shift Lead
Cinnabon
06.2022 - 12.2024
Retail Sales Associate
Beef Jerky Outlet
01.2022 - 08.2022
Dental Assisting
Fortis Institute Pensacola
High School Diploma -
Booker T. Washington High School