Adrianna Leyva
Miami,FL
Summary
Proven leader at the United States Postal Service, enhancing team productivity and customer satisfaction through innovative workflow solutions and effective staff management. Excelled in training and mentoring, demonstrating a commitment to excellence and safety. Achieved significant improvements in operational efficiency by fostering a culture of goal-oriented teamwork and employee motivation.
Overview
3
3
years of professional experience
Work History
Supervisor
United States Postal Service, USPS
09.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Worked higher level 17 as a supervisor for opening and closing the station.
Letter Carrier
United States Postal Servic
09.2021 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Safeguarded postal property from theft or damage by securing vehicles properly when not in use and keeping a watchful eye on surroundings during deliveries.
- Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
Education
High School Diploma -
West Park High School
Hollywood, FL06.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
Languages
Spanish
Full Professional
English
Full Professional
Reference
United States postal managers contact information.
-Lawrence Roggers
Phone number: (786) 975-8536
-Juan Tabio : (305) 761-4137
Timeline
Supervisor
United States Postal Service, USPS
09.2024 - Current
Letter Carrier
United States Postal Servic
09.2021 - Current
High School Diploma -
West Park High School
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