Adrianna Loya
Albuquerque,NM
Summary
Experienced in working with people to give them satisfactory care, and fulfilling the work so that they are worry free. Building relationships that are trustworthy, enjoyable, and professional, as well as learning to adapted to the environment or persons specific needs. Committed to clients experience and the service that they receive to make the total job a success. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
Work History
Barista
Na’teavo LLC
11.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
Retail Sales Associate
Sunglass Hut - Luxottica
09.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed cash register after end of shift to balance and record accurate transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Babysitter
cassie Rogers
10.2021 - 02.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Responsibly watched children while parents were out.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Making it a enjoyable and fun for the children throughout their different needs, and customizing myself to each individual child's specific needs.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Observed children during snack time to prevent choking.
- Sang, read, and played with children to build a bond with them.
- Learned about food allergies to understand and provide care and oversight.
Education
High School Diploma -
Magnus House Academy
Albuquerque, NM06.2022
Skills
- Behavior Management/Modeling
- Problem Solving
- Relationship Building
- Dependable and Responsible
- Excellent Memory
- Adaptive and Creative
- New Hire Training
- Cash Register Operations
- Safe Food Handling Practices
- Sales Expertise
- Ability to Adapt
- Coffee and Tea Expertise
- Hospitality and Accommodation
- Exceptional Customer Service
- Opening and Closing Coordination
- Drink Consistency
- Beverage Preparation
- Team Player
- Strategic Selling
- Cash Handling
- Teamwork and Collaboration
- Conflict Mediation
- Product Display
- Coffee Machinery
- Origination Knowledge
- Utensils and Equipment
- Soft Selling
- Menu Item Preparation
- Station Preparation
- Menu Memorization
- Performance Improvement
- Credit Card Transactions
- Front Counter Maintenance
- Counter Restocking
- Resolving Complaints
- Guest Satisfaction
- Adaptable and Flexible
- Machinery Upkeep
- Equipment and Store Cleaning
- Blending Methods
- Serve Customer Needs
- Espresso Machine Operation and Maintenance
- Counter Sanitization
- Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Barista
Na’teavo LLC
11.2022 - 04.2023
Retail Sales Associate
Sunglass Hut - Luxottica
09.2022 - 11.2022
Babysitter
cassie Rogers
10.2021 - 02.2022
High School Diploma -
Magnus House Academy