Adrianna McCary
Birmingham
Summary
Dynamic professional with extensive experience in remote team management at Kemper Insurance, driving a 20% increase in team output through effective coaching and virtual training. Skilled in workflow optimization and compliance management, I excel in fostering cross-functional collaboration and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Supervisor of Claims Operations
Kemper Insurance
Birmingham
10.2020 - 01.2025
- Led remote daily operations and ensured task completions across the claims team using collaborative tools.
- Delivered one-on-one coaching and performance feedback via virtual check-ins, improving team output by 20%.
- Created and rolled out virtual training modules for new hires, reducing the onboarding time by 10%.
- performed remote audits to optimize workflows, identifying process gaps and increasing efficiency.
Service Manager
Wells Fargo
Birmingham
06.2019 - 09.2020
- Managed a hybrid team of seven representatives: prioritized strong customer relationships.
- Reduced operation losses through digital risk controls and remote compliance tracking.
- Attained a 96% SOCR/BCR audit rating by implementing hybrid-friendly procedures.
- Oversaw workforce scheduling using CloudCore, aligning staffing with business needs and customer flow.
Client Experience Manager
BBVA Compass Bank
Birmingham
03.2016 - 06.2019
- Managed day-to-day branch operations, customer escalations, and financial oversight.
- Recruited, trained, and mentored over 10 team members, driving service quality and team cohesion.
- Conducted operational audits, balanced general ledger accounts, and enforced security protocols.
- Increased branch performance through staff development, coaching, and internal recognition programs.
Education
Accounting And Finance
Jacksonville State University
Jacksonville, ALSkills
- Remote team management
- Call Center & Claims Operations
- Workflow optimization
- Risk & Escalation Management
- Compliance Management
- Cross functional Collaboration
- Virtual Training & on boarding
- CRM tools : Salesforce, Cloudcore
Timeline
Supervisor of Claims Operations
Kemper Insurance
10.2020 - 01.2025
Service Manager
Wells Fargo
06.2019 - 09.2020
Client Experience Manager
BBVA Compass Bank
03.2016 - 06.2019
Accounting And Finance
Jacksonville State University
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