Anastasia Winbush
Plano,TX
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Casualty Insurance
Lewisville, TX
01.2023 - 10.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Interviewed claimants and witnesses to obtain pertinent information regarding the claim
- Managed multiple cases simultaneously, including Total Losses while meeting established deadlines
- Letter writer, Drafted correspondence related to claim investigations and settlements
- Developed and maintained relationships with insurance companies, claimants, repair facilities, salvage yards, and other related parties
- Conducted thorough investigations into suspicious activity surrounding certain claims.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Ensured timely follow-up on all open matters
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative arrangements to help deal with the loss.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
Sr. Regional Coordinator
ADT Security Services
Irving, TX
01.2021 - 01.2023
- Managing a Matrix environment
- Managed daily functions of deskside support, including defining and implementing processes
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
- Developed work schedules according to budgets and workloads, covering priority tasks
- Recommended solutions related to staffing issues and proposed procedural changes to managers
- Reviewed employee's work to check for compliance, adherence to quality standards and proper procedures
- Coordinated with the employees supervisors, combining group efforts to achieve goals
- Developed and maintained effective relationships with internal and external stakeholders
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services
- Identified opportunities for improvement in processes and procedures related to liaison activities
- Collaborate with other Enablement Support staff to monitor production environments.
Workforce Management Analyst
Maximus Inc.
Irving, TX
09.2019 - 03.2021
- Simultaneously manage several Workforce Management tools including Schedule Manager, Workflow Management System, EX Total View (currently Verint) to forecast accurately, schedule efficiently and plan effectively for individual and team performance
- Implement workforce management departmental policies and procedures
- Act as liaison with center leadership and peers to align best practices with department's method and procedures (currently Knowledge Base) to meet company's objectives while providing best customer experience
- Handle internal customer service calls regarding paid time off (PTO), schedule adjustments and discrepancies and overtime soliciting
- Manage proactive approval and denial of discretionary activities such as PTO training, meetings, and coaching sessions.
- Generated daily, weekly, monthly reports detailing labor costs and performance metrics.
- Analyzed data from time tracking systems to identify trends in workforce utilization.
Education
Bachelor of Science - Political Science
Southern University And A & M College
Baton Rouge, LA05-2025
Texas All Line Adjuster License - Texas 2950156 - Insurance And Risk Management
The Adjuster School
Katy, TX01-2023
High School Diploma -
Opelousas Senior High School
Opelousas, LA05-2015
Skills
- Process improvement
- Project Management
- Meeting Facilitation
- Decision Making
- Workload Management
- Multiple Priorities Management
- Remote Team Management
- Negotiations
- Strategic Planning
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Work Complaint Handling
- Report Preparation
- Conflict Resolution
- Personnel Management
- Analytical and Critical Thinking
- Microsoft Office, Word, Excel, Access, Outlook PowerPoint
- Training Development and Execution
- Adaptable to Changing Conditions
Certification
- All lines Texas Adjusters License
- State Farm Auto Cat Certifications
- Texas Health and services - Privacy and training including HIPPA/ HHS Information Security / Cybersecurity Training
- Tek Systems- Privacy and Information Security training- 171127
References
References available upon request.
Timeline
Claims Adjuster
Progressive Casualty Insurance
01.2023 - 10.2023
Sr. Regional Coordinator
ADT Security Services
01.2021 - 01.2023
Workforce Management Analyst
Maximus Inc.
09.2019 - 03.2021
Bachelor of Science - Political Science
Southern University And A & M College
Texas All Line Adjuster License - Texas 2950156 - Insurance And Risk Management
The Adjuster School
High School Diploma -
Opelousas Senior High School