Evelyn Brown
Grand Prairie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Claims Adjuster
State Farm
Richardson
06.2023 - Current
- Evaluated insurance claims to determine coverage and settlement amounts.
- Reviewed policy documents to ensure compliance with company guidelines.
- Communicated with policyholders to gather necessary claim information.
- Documented findings and maintained accurate records in claims management systems.
- Provided training and support to new claims adjusters on procedures and tools.
- Maintained accurate documentation of all claim activity within designated system.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Determined reserves for each claim based on estimated costs of settlement or defense.
Education
Some College (No Degree) - Psychology
Navarro College
Corsicana, TXSkills
- Claims evaluation
- Policy interpretation
- Documentation accuracy
- Regulatory compliance
- Customer communication
- Team collaboration
- Process improvement
- Attention to detail
- Time management
- Decision-making
- Critical thinking
- Active listening
- Empathy and patience
- Casualty and property loss
- Customer service
Volunteer Experience
Feed My Starving Children
December 2024
Serving others is my top priority. I was happy to help feed thousands of children along with others who had the same passion. While networking with diverse backgrounds allowed my social skills to enhance my experience.
Accomplishments
I was honorably recognized by my Team Manager as well as the Team Supervisor for Remarkable Customer Service.
Timeline
Claims Adjuster
State Farm
06.2023 - Current
Some College (No Degree) - Psychology
Navarro College