Adrianna Mendoza
Lubbock,TX
Summary
Dynamic Referral Coordinator with extensive experience at Providence, adept at streamlining patient referrals and ensuring timely access to care. Proven expertise in insurance verification and appointment scheduling, complemented by strong organizational skills. Committed to maintaining HIPAA compliance while enhancing patient communication and satisfaction. Proficient in Epic and Microsoft Office Suite.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Providence
05.2025 - Current
- Coordinated patient referrals to ensure timely access to care services.
- Processed referral requests from providers
- Utilized electronic health care record systems,
- Scheduled appointments with specialists for the patient
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals
- Obtained insurance authorization for services
- Responded to patient inquiries to offer timely updates regarding referral status.
- Received incoming/ outgoing phone calls
- Incoming/ outgoing faxes
- Incoming/ outgoing emails
- Microsoft word, Excel, Power chart, Epic, etc
Referral Coordinator
UMC Physicians
12.2020 - 05.2025
- Coordinated patient referrals to ensure timely access to care services.
- Processed referral requests from providers
- Utilized electronic health care record systems,
- Scheduled appointments with specialists for the patient
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals
- Obtained insurance authorization for services
- Responded to patient inquiries to offer timely updates regarding referral status.
- Received incoming/ outgoing phone calls
- Incoming/ outgoing faxes
- Incoming/ outgoing emails
- Microsoft word, Excel, Power chart, Epic, etc
Medical Records and Health Information Technician
UMC Hospital
06.2018 - 12.2020
- Ensured compliance with HIPAA regulations to maintain patient confidentiality and data security.
- Trained new staff on health information management practices and system operations.
- Managed the release of information process, safeguarding sensitive patient patients charts
- Managed electronic health record systems to ensure accurate patient data entry and retrieval.
- Released medical records to patients when requested per HIPP regulations
- Inbound/ outbound phone calls
- Outgoing/ incoming faxes.
- Microsoft word, Excel, Power chart, etc
Education
High School Diploma -
Lubbock High School
Lubbock.05-2011
Skills
- Pre-authorizations/ Precertifications
- Insurance verification/ eligibility
- Medical terminology
- Multi-line phone proficiency
- Appointment scheduling
- Medical scheduling
- Data entry proficiency
- HIPAA regulations
- MS office expertise
- Physician communication
- Electronic patient charts
- Diagnostic appointments
- Health information systems
- Microsoft word, Outlook, Excel, Powerchart, Epic systems
- Attention to detail
- Organizational skills
- Phone communication
- CPT codes
- Diagnosis codes
- Data Entry
- 10 key
Languages
English
Timeline
Referral Coordinator
Providence
05.2025 - Current
Referral Coordinator
UMC Physicians
12.2020 - 05.2025
Medical Records and Health Information Technician
UMC Hospital
06.2018 - 12.2020
High School Diploma -
Lubbock High School