Adrianna Montero
Simpsonville,SC
Summary
Experienced Operations Implementation Specialist with a strong background in project management, logistics, and customer service. Skilled in leading projects and enhancing operational efficiency. Proven track record of successful collaboration with cross-functional teams and delivering excellent field operations support.
Overview
7
7
years of professional experience
Work History
Operations Implementation Specialist
World Acceptance Corporation
10.2022 - Current
- Coordinated all logistics for high-stakes Operation Meetings, ensuring seamless execution.
- Created detailed documentation for implementation processes, aiding team knowledge transfer.
- Enhanced operational processes through collaboration with cross-functional teams for program rollouts.
Operations Implementation Coordinator
World Acceptance Corporation
11.2020 - 11.2022
- Developed comprehensive survey reports, providing actionable insights for business growth.
- Strengthened client relations through proactive communication, driving business continuity.
- Provided detailed feedback to senior management based on field insights, fostering continuous improvement and alignment with company objectives
Bankruptcy Coordinator
World Acceptance Corporation
02.2020 - 11.2020
- Process bankruptcy notices from branches and trustees.
- Prepare proof of claims by reviewing account information and documents.
- Electronically file claims in bankruptcy case courts, complying with district administrative rules.
- Collaborate with department members to ensure timely and accurate processing of bankruptcy work.
Virtual Branch Associate
World Acceptance Corporation
09.2019 - 02.2020
- Provide excellent customer service by assisting customers with inquiries over the phone.
- Administer phone and written support for Branch teams and customers with loan applications.
- Tracked and reviewed loan applications to ensure all documentation was complete and accurate.
National Sales Recruiter
Total Quality Logistics
03.2019 - 08.2019
- Utilized various tools such as LinkedIn Recruiter, job boards, and applicant tracking systems to source potential candidates effectively.
- Conduct interviews and build relationships with candidates throughout the interview process.
Sales Representative
Total Quality Logistics
09.2018 - 03.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Bartender
Carolina Ale House
10.2017 - 09.2018
- Multitask in a fast-paced environment while building strong relationships with repeat customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate in Applied Science - Business Administration
West Virginia Northern Community College
01.2016
Coursework Completed -
West Virginia University
01.2015
Skills
- Project Management
- Logistics Coordination
- Customer Service
- Multitasking
- Proficient in Excel
- Communication
- Team Collaboration
- Administrative management
Accomplishments
Successfully planned and executed an incentive trip for 500 attendees with multiple venues and activities.
Timeline
Operations Implementation Specialist
World Acceptance Corporation
10.2022 - Current
Operations Implementation Coordinator
World Acceptance Corporation
11.2020 - 11.2022
Bankruptcy Coordinator
World Acceptance Corporation
02.2020 - 11.2020
Virtual Branch Associate
World Acceptance Corporation
09.2019 - 02.2020
National Sales Recruiter
Total Quality Logistics
03.2019 - 08.2019
Sales Representative
Total Quality Logistics
09.2018 - 03.2019
Bartender
Carolina Ale House
10.2017 - 09.2018
Associate in Applied Science - Business Administration
West Virginia Northern Community College
Coursework Completed -
West Virginia University