Adrianna Moore
Houston
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons.
Overview
14
14
years of professional experience
Work History
Bartender
DLS (Live Nation)
Houston, TX
02.2025 - Current
- Prepared and served beverages according to established recipes and customer preferences.
- Served high customer volumes during special events, nights, and weekends, while enhancing the customers experience.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Little Woodrow's
Houston, TX
03.2023 - Current
- Crafted signature cocktails and ensured high-quality beverage presentation.
- Managed bar inventory, maintaining accurate stock levels and minimizing waste.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on bartending techniques and customer interaction protocols.
Guest Service Manager
JOEY Restaurant Group
Houston, TX
07.2021 - 02.2023
- Manage and plan reservations and track incoming parties/special events.
- Monitor guest reviews and social media relations.
- Build healthy relationships with guest who had negative experience.
- Quality check guest before the end of their experience.
- Coordinate interviews for general manager/ assistant general manager.
- Inspect dining, server and restroom areas to foster cleanliness and proper setup.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Training Manager
JOEY Restaurant Group
Houston, TX
03.2021 - 09.2021
- Designed training schedules for new and existing employees. Mentored team members to succeed and advance within department and company.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Consulted with senior leaders to develop and execute strategy and provide regular staffing updates.
- Roleplay various scenarios with teams to build confidence in handling situations.
Head Bartender
Twin Peaks Restaurants
Houston, TX
03.2012 - 09.2021
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed innovative cocktail recipes to elevate menu offerings and customer satisfaction.
- Traveled while assisting store openings all over the country.
Accounting Clerk
CB&I, Chicago Bridge & Iron
Houston, TX
09.2014 - 03.2016
- Processed both outgoing and incoming payments and invoices.
- Vetted clients for supply chain compliance.
- Managed accounts accurately through detailed revenue reporting
Education
No Degree - General Studies
Prairie View A&M University
Prairie View, TXSkills
- Staff Training
- Operations Management
- Money Handling
- Budget Administration
- Community Relations
- Customer Service
- VIP Services
- Client Consultations
- Teamwork and Leadership
- Front Desk Management
- Special Event Coordination
- Guest Registration
- Relationship Building
Timeline
Bartender
DLS (Live Nation)
02.2025 - Current
Bartender
Little Woodrow's
03.2023 - Current
Guest Service Manager
JOEY Restaurant Group
07.2021 - 02.2023
Training Manager
JOEY Restaurant Group
03.2021 - 09.2021
Accounting Clerk
CB&I, Chicago Bridge & Iron
09.2014 - 03.2016
Head Bartender
Twin Peaks Restaurants
03.2012 - 09.2021
No Degree - General Studies
Prairie View A&M University