Adrianna Napoles
San Bernardino,CA
Summary
Dynamic Pharmacy Technician with proven expertise at Kaiser Permanente in prescription accuracy and billing support. Skilled in drug utilization review and maintaining FDA and HIPAA compliance. Recognized for exceptional problem-solving abilities and effective team collaboration, ensuring efficient pharmacy operations and enhanced patient satisfaction. Committed to delivering high-quality pharmaceutical care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser Permanente
09.2024 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Intern
Walgreens
10.2024 - 02.2025
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Education
Bachelor of Science - Chemical Engineering
Arizona State University
Tempe, AZ05-2029
Graduate Certificate - Pharmacy
Stepful
Michigan City, MS02-2025
High School Diploma -
Colton High School
Colton, CA05-2022
Skills
- Proper labeling
- Billing support
- Drug utilization review
- Supply restocking
- Team collaboration
- FDA and HIPAA compliance
- Medicare and medicaid process
- Secure storage of medications
- Prescription filling
- Problem-solving skills
- Processing payments
Certification
- Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
Walgreens
10.2024 - 02.2025
Pharmacy Technician
Kaiser Permanente
09.2024 - Current
Bachelor of Science - Chemical Engineering
Arizona State University
Graduate Certificate - Pharmacy
Stepful
High School Diploma -
Colton High School
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