Adrianna Rawlins
Ludington,MI
Summary
Dynamic professional with a strong background in relationship management and critical thinking. Proven success in enhancing client trust, retention, and operational efficiency through effective communication and problem-solving. Dedicated to maintaining high service standards while identifying process improvements based on customer feedback.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Customer Service Representative
Lane Stotler Agency
Ludington, Michigan
10.2025 - Current
- Assisted customers with policy inquiries and coverage options.
- Advised customers on available coverage options that best fit their individual needs.
- Educated customers on new insurance products and services relevant to their needs.
- Fostered strong relationships with clients, enhancing trust and promoting client retention.
- Maintained accurate records of customer interactions and transactions to ensure seamless service delivery.
- Identified opportunities for process improvements from customer feedback, contributing to enhanced service quality.
- Assisted in the development and implementation of customer service policies and procedures.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
Care Taker
Self
Hartford City, Indiana
05.2021 - 06.2025
- Coordinated educational and recreational activities, fostering children's learning and developmental growth.
- Instructed children in crafts such as painting and drawing, enhancing their creativity and artistic skills. to complete basic crafts such as paintings, drawings and decorations.
- Managed daily schedules and activities, ensuring structured routines and smooth household operations.
- Developed healthy meal plans and prepared nutritious meals for the family.
- Implemented routines to foster discipline and time management skills in children.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided emotional support and guidance during challenging situations or transitions.
Massage Therapist
Highland Chiropractic, Canada Chiropractic
01.2011 - 01.2021
- Delivered tailored therapeutic massage services to address individual client needs.
- Partnered with chiropractors to optimize integrated treatment plans for improved patient outcomes.
- Ensured clean and organized therapy environment to promote client comfort and satisfaction.
- Documented client progress and treatment responses in electronic records.
- Assisted in scheduling appointments and managing client flow efficiently.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Provided support to front desk staff by answering phones and managing client payments.
Customer Support
Security National Life Insurance
Salt Lake City, Utah
01.2007 - 01.2011
- Resolved customer issues with knowledgeable, friendly service, resulting in high customer satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with diverse coworkers to address product and service issues, enhancing team effectiveness.
- Maintained updated knowledge through continuing education and advanced training.
- Advised clients on life insurance products and coverage options.
- Educated clients about policy benefits and terms of service.
- Negotiated terms of contracts with underwriters regarding coverage amounts, premiums, and other factors.
Skills
- Customer Service
- Client Relations
- Policy Management
- Policy education
- Computer Proficiency
- Problem-solving skills
- Critical Thinking
- Conflict resolution
- Effective communication
- Organizing
Certification
- Accident and Health Resident Producer License
- Casualty and Property Resident Producer License
- Life Resident Producer License
Timeline
Customer Service Representative
Lane Stotler Agency
10.2025 - Current
Care Taker
Self
05.2021 - 06.2025
Massage Therapist
Highland Chiropractic, Canada Chiropractic
01.2011 - 01.2021
Customer Support
Security National Life Insurance
01.2007 - 01.2011