Customer Service
Petco
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Monitored team capacity in [System].
- Created and communicated schedule change notices to personnel.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in [Timeframe] business.