Adrianna Trapani
Receptionist
Deerfield Beach,Florida
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Quiet Waters Animal Hospital
Deerfield Beach, Florida
04.2024 - 05.2024
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Processed payments from clients including cash, credit cards, and checks.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Receptionist
Curaleaf
01.2023 - 08.2023
- Delivered friendly and professional greetings to incoming visitors, ensuring knowledgeable assistance throughout their experience
- Scheduled and managed appointments, maintaining accurate client records
- Ensured a tidy and presentable reception area, leaving visitors with a favorable initial impression
- Answered and directed incoming calls promptly to appropriate offices
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Assisted sales team by operating cash registers, tidying sales floor and managing stock when required
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered
- Maintained confidentiality of patient information according to HIPAA regulations.
Bartender
Wyndham Hotel
05.2020 - 08.2021
- Managed cash transactions while ensuring accuracy in maintaining sales and payments records
- Crafted custom-made cocktails and shots to enhance the menu offerings
- Offered food and drink recommendations
- Consistently ensured cleanliness and hygiene in the bar setting
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2015
Skills
- Business Operations Understanding
- Time Management
- Office Equipment Operation
- Multi-Line Telephone Systems
- Security Awareness
- Database Administration
- Mail Handling
- Telephone Skills
- Meeting Preparation
- Sorting and Labeling
- Verbal and Written Communication
Awards
- CPR Certification
- ABC Bartending License
Certification
- CPR Certification
- ABC Bartending License
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinary Receptionist
Quiet Waters Animal Hospital
04.2024 - 05.2024
Receptionist
Curaleaf
01.2023 - 08.2023
Bartender
Wyndham Hotel
05.2020 - 08.2021
High School Diploma -
Boca Raton Community High School
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