Adrianna Uvalle
Overview
2
2
years of professional experience
Work History
Receptionist
A&A Gutters And Guards
From Home
05.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Manager
McDonald's
9128 S Cicero Ave
01.2024 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Team Leader
Haunted Trails
7759 S Harlem Ave
05.2023 - 12.2023
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Oak Lawn Community Highschool
9400 SW Hwy, Oak Lawn, IL 6045305-2024
Skills
- Customer/Client relations
- Task Delegation
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Team Development
Timeline
Receptionist
A&A Gutters And Guards
05.2024 - Current
Manager
McDonald's
01.2024 - 05.2024
Team Leader
Haunted Trails
05.2023 - 12.2023
High School Diploma -
Oak Lawn Community Highschool