Adrianna Vargas
McKinney
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Central Support Operations Coordinator
Home and Community Care
04.2024 - Current
- Maintains and updates authorization requests through efficient data entry in the utilization management system.
- Remains up-to-date on healthcare, authorization processes, policies and procedures.
- Supports authorization requests for services in accordance with the insurance prior authorization list.
- Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
- Process inbound and outbound data and communication (i.e. faxes, emails and electronic communication) according to productivity and quality standards.
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e. medical records), and logging therapy information.
- Managed upwards of 200 calls, consistently achieving over 80% productivity.
Certified Clinical Medical Assistant
Texas Health Physician Group
Dallas
12.2019 - 04.2024
- Follow client customary referral request guidelines to generate health plan referrals.
- Work effectively with frequent interruptions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Identify urgent/emergent health concerns from providers to the member's health plan, or primary care physicians.
Certified Nurse Assistant
Geary Community Hospital
Junction City
01.2020 - 08.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Customer Service Representative
Teleperformance USA
05.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait time.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Health Science - Health Information Management
Capella University
McKinney, TX 08.2025 - 08.2025
Bachelor of Science - Nursing
Arizona College of Nursing
Dallas, TX 08.2024 - 08.2025
Certified Clinical Medical Assistant -
Dallas College
Dallas, TXHigh School Diploma -
Junction City High School
Junction City, KSCertified Nurse Assistant -
Cloud Community College
Junction City, KSSkills
- Customer service
- Time management
- Data Entry
- Authorization Support
- Medical terminology
- Medical Records
- Clinical documentation
- Multitasking proficiency
- Teamwork
- Communication
- HIPAA Compliance
- Health information management
- Data entry accuracy
- Electronic health records
- Team collaboration
- Data analysis
Certification
- Certified Clinical Medical Assistant
- Certified Nurse Assistant
Timeline
Bachelor of Health Science - Health Information Management
Capella University
08.2025 - 08.2025
Bachelor of Science - Nursing
Arizona College of Nursing
08.2024 - 08.2025
Central Support Operations Coordinator
Home and Community Care
04.2024 - Current
Certified Nurse Assistant
Geary Community Hospital
01.2020 - 08.2022
Certified Clinical Medical Assistant
Texas Health Physician Group
12.2019 - 04.2024
Customer Service Representative
Teleperformance USA
05.2019 - 01.2020
Certified Clinical Medical Assistant -
Dallas College
High School Diploma -
Junction City High School
Certified Nurse Assistant -
Cloud Community College