Adrianna White
Sicklerville,NJ
Summary
Marketing student with hands-on experience in customer service, sales communication, and digital marketing support. Builds strong customer relationships, supports upselling and promotions, and uses SEO, social media, and data analysis to help improve engagement and sales results.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Services Associate
European Wax
Sicklerville, New Jersey
08.2026 - Current
- Deliver exceptional customer service by greeting guests, managing appointments, and ensuring a welcoming and positive experience.
- Build and maintain strong customer relationships by understanding guest needs, addressing concerns, and encouraging repeat visits.
- Manage front desk operations, including scheduling appointments, processing payments, answering inquiries, and completing opening and closing procedures.
- Upsell additional services and products by recommending personalized aftercare solutions and highlighting monthly promotions and special offers.
- Promote and sell wax passes using persuasive sales techniques to achieve monthly sales goals.
Shift Manager
Creanies Ice Cream
Sicklerville, New Jersey
06.2021 - 09.2026
- Supervise daily operations, delegate responsibilities, and lead team members to maintain efficiency and productivity during high-volume shifts.
- Train and mentor new employees on customer service, food safety procedures, cash handling, and daily operations.
- Greet customers, take and prepare orders, process payments, and deliver friendly, efficient customer service.
- Resolve customer concerns and complaints professionally to maintain customer satisfaction and positive relationships.
- Manage inventory, restock supplies, and oversee opening and closing procedures, including cash handling and sanitation standards.
Seasonal Sales Intern
TCG Commencement Group
Piscataway, New Jersey
05.2025 - 07.2026
- Exceeded sales goals through effective communication, upselling, and cross-selling techniques.
- Applied sales techniques to drive revenue growth and enhance customer engagement.
- Trained sales associates on product knowledge and customer service to enhance overall sales strategies.
- Collaborated with management to monitor sales performance, coordinate team responsibilities, and achieve sales targets.
- Managed inventory, organized merchandise displays, and assisted with event setup and operations.
Server
Philly Diner & Sports Bar
Runnemede, New Jersey
12.2023 - 09.2025
- Delivered exceptional customer service by accurately taking orders, serving food and beverages, and ensuring a positive dining experience.
- Managed multiple tables in a fast-paced environment while maintaining efficiency, accuracy, and customer satisfaction.
- Recommended menu items and specials to enhance customer experience and drive sales through upselling.
- Collaborated with kitchen staff and bartenders to ensure timely service and effectively address customer requests.
- Processed transactions and resolved customer concerns to maintain smooth operations during opening and closing shifts.
Education
Bachelor of Science - Marketing
Rowan University
Glassboro, NJ05-2027
Skills
- Customer relationship management
- Upselling techniques
- Sales communication
- Team leadership skills
- Market research and analysis
- Data analytics
- Search engine optimization (SEO)
- Google Ads & Meta Ads
- Social media marketing
- AI marketing prompts
- Microsoft Excel
- Time management efficiency
Certification
- Become an AI-Powered Marketer | Semrush Academy | October 2026
Timeline
Guest Services Associate
European Wax
08.2026 - Current
Seasonal Sales Intern
TCG Commencement Group
05.2025 - 07.2026
Server
Philly Diner & Sports Bar
12.2023 - 09.2025
Shift Manager
Creanies Ice Cream
06.2021 - 09.2026
Bachelor of Science - Marketing
Rowan University