Jaiden Whitley
Las Vegas,Nevada
Summary
Motivated and goal-oriented individual eager to utilize social skills and expand knowledge in an entry-level position with room for growth. Diverse work environments have unlocked potential and allowed for meaningful contributions to organizational success. Strong understanding of the importance of progress makes a customer service role the perfect fit. Can leverage strong communication and problem-solving abilities to enhance customer satisfaction and drive company growth.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Travel and Leisure
Las Vegas, NV
04.2025 - Current
- Provided exceptional customer service, resolving guest inquiries and concerns efficiently.
- Coordinated guest check-in and check-out processes to enhance overall experience.
- Managed reservations using hotel management software, ensuring accuracy and timeliness.
- Developed and maintained positive relationships with guests, fostering loyalty and repeat business.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Assisted in implementing process improvements that streamlined service delivery operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Sales Associate
Champs Sporting Goods
St Louis, MO
11.2023 - 12.2024
- Delivered outstanding customer support emphasizing professionalism and attentiveness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Peer Counselor
Life Wise
05.2023 - 07.2023
- Company Overview: Freedom School, seasonal position.
- My team was responsible for facilitating lesson plans and activities for the scholars, ages 5-12
- Directed scholars in acquiring age-appropriate skill sets to boost science, technology, engineering, math (STEM) proficiency.
Cashier
Fields Foods
02.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Jump Patrol
Rockin Jump
01.2022 - 05.2022
- Responsible for supervising children that played on the platform
- Responsible for patrolling the area for any prohibited items such as food, big bags, etc
- Also responsible for checking peoples wrist bands and alerting them if their jump time was up
- Managed daily jump operations, ensuring adherence to established safety protocols and guidelines.
- Maintained clean and organized facilities, contributing to an optimal jumping experience for patrons.
- Ensured strict compliance with local regulations governing commercial jump operations, maintaining a stellar safety record throughout tenure at the facility.
- Provided exceptional customer service by promptly addressing questions or concerns from guests regarding their jumping experience.
- Assisted new jumpers by providing comprehensive instruction on proper techniques and gear usage.
- Actively participated in staff meetings, sharing ideas on ways to improve overall guest satisfaction ratings while mitigating any potential risks associated with jump activities.
- Increased customer satisfaction with timely responses to inquiries and concerns related to jump operations.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
Saint Louis University
St. Louis, MO01.2025
High School -
Bishop Dubourg High School
St. Louis, MO05.2024
Skills
- Client Relationship Management
- Adept at Managing Computer Systems
- Rapid Learning Skills
- Creative Problem Solving
- Collaborative Teamwork
- Strong Organizational Skills
- Problem-Solving Skills
- Customer Service Excellence
- Collaborative Team Player
- Strong Client Engagement
- Strong Verbal Communication
- Efficient Transaction Management
- Detail-Oriented Cash Processing
- Retail Operations Optimization
- Skilled in Engaging Varied Audiences
- Point Of Sale Proficiency
- Subject Matter Expert
- Customer Service Excellence
- Motivated Self-Starter
- Polished Professionalism
- Strong Organizational Skills
- Inventory Monitoring Procedures
- Clear and Concise Written and Oral Skills
- Goal Oriented
- Punctual Attendance
- Expertise in Task Management
Contact
Las Vegas, Nevada 89110
Awards
- Honor roll class- Calculus & English 1818
- Co captain of the spirit squad for high school (2021-2024)
- Nominated for All Star Cheer of NCAA (2021)
- Awarded for the most engaged student (2019)
Education
St. Louis, MO,St. Louis, MO
Timeline
Guest Services Associate
Travel and Leisure
04.2025 - Current
Sales Associate
Champs Sporting Goods
11.2023 - 12.2024
Peer Counselor
Life Wise
05.2023 - 07.2023
Jump Patrol
Rockin Jump
01.2022 - 05.2022
Cashier
Fields Foods
02.2021 - 04.2023
Saint Louis University
High School -
Bishop Dubourg High School