Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Neeleman

Seattle,WA

Summary

Friendly hard-worker commended as dedicated yet patient individual with a calm demeanor. Ready to put in enough time and effort as required by Metropolitan Market in order to succeed. A strong team player committed to assisting co-workers and management with all activities necessary for an efficient workplace while also forming valuable relationships and connections.

Overview

7
7
years of professional experience

Work History

Guest Services Associate

Metropolitan Market
02.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Booked appointments, accepted payments and answered guest questions.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Managed and helped up to 100 guests per shift.

House Sitter

Friends and Neighbors
09.2016 - Current
  • Reported property damage or signs of attempted break-ins.
  • Communicated with clients by sending updates and photos.
  • Collected mail and packages for homeowners and stored in secure location.
  • Fed, watered, walked and exercised dogs or other pets.
  • Would often watch houses for up to 14 days straight.

Pizza Delivery Driver

Westside Pizza
08.2020 - 08.2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Handled up to 4 deliveries per drive.
  • Often took minimum of 15 deliveries per shift.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Dog Walker

Local Bainbridge Islanders
09.2016 - 08.2019
  • Built rapport with dogs using verbal affirmations, petting and visual cues.
  • Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Walked dogs for 8 different households

Humanitarian Worker

BI-K Nepal
07.2018 - 08.2018
  • Painted, built, and worked to fully refurbish 3 schools in Pokhara, Nepal region over course of 1 month.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Developed and maintained strong relationships with community resources for successful referrals.

Education

Bachelor of Arts - Political Science & International Studies

University of Washington
Seattle, WA
06.2024

High School Diploma -

Bainbridge High School
Bainbridge Island, WA
06.2019

Skills

  • 85 WPM typing speed
  • Cash management experience
  • Business correspondence
  • Proper phone etiquette
  • Coordination skills
  • Client satisfaction
  • Relationship development
  • Customer service
  • Problem resolution
  • Four years of Spanish at Bainbridge High School
  • Staff collaboration

Timeline

Guest Services Associate

Metropolitan Market
02.2022 - Current

Pizza Delivery Driver

Westside Pizza
08.2020 - 08.2021

Humanitarian Worker

BI-K Nepal
07.2018 - 08.2018

House Sitter

Friends and Neighbors
09.2016 - Current

Dog Walker

Local Bainbridge Islanders
09.2016 - 08.2019

Bachelor of Arts - Political Science & International Studies

University of Washington

High School Diploma -

Bainbridge High School

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Ethan Neeleman