Hi, I’m
Adrianna Giacone
Indianapolis,IN
Summary
Dynamic and professional individual with a proven track record in sales and customer service. Adept at developing and honing skills, excelling in upselling techniques and negotiation, resulting in a significant increase in customer satisfaction. Demonstrated strong leadership abilities as an Assistant Manager, successfully enhancing team productivity. Proficient in POS systems and cash handling, with a talent for fostering meaningful customer relationships.
Overview
5
years of professional experience
2
Certification
Work History
Prime Car Wash
Sales Associate
08.2024 - 11.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Met and exceeded sales objectives, earning commission and hourly pay.
- Engaged in friendly conversation with customer to better uncover individual needs.
La Quinta
Receptionist
02.2024 - 07.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Culvers
Crew Member
07.2023 - 11.2023
Job overview
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
7Brew Coffee
Brewista
05.2023 - 07.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Old Chicago Pizza & Taproom KMG
Server
08.2020 - 03.2021
Job overview
- Developed meaningful connections with repeat clients.
- Informed customers about menu offerings and recommended suitable options for food allergies.
- Ensured clean dining environment through efficient table resetting.
- Boosted revenue by suggesting popular add-ons like appetizers and mixed drinks.
- Oversaw patron alcohol consumption to maintain acceptable levels.
Circle K/Shell
Assistant Manager
12.2021 - 05.2023
Job overview
- Supervised deposit records and cash intake while improving precision.
- Enhanced customer satisfaction by providing knowledgeable and courteous service, & customer loyalty by implementing effective service strategies.
- Established and implemented policies to boost team productivity
Cracker Barrel
Server/Cook
07.2021 - 12.2021
Job overview
- Built lasting relationships with returning patrons.
- Used POS system to place orders, manage bills, and handle complimentary items.
- Cleaned and reset tables to maintain a tidy dining area.
Waffle House
Server
12.2019 - 02.2020
Job overview
- Developed strong connections with frequent customers.
- Used POS system to place orders, manage bills and handle complimentary actions.
- Ensured precise cash management through diligent payment processing and billing procedures.
- Maximized slow periods by replenishing supplies, ice, trays and delivery bags.
- Performed comprehensive duties to ensure readiness for customer needs during all shifts.
Walgreens
Sales Associate
07.2019 - 11.2019
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs and wants
- Increased customer satisfaction significantly within department
Education
Penn FosterOnline
Certificate from Animal Grooming
Marshall High SchoolMarshall, IL
High school diploma
Sassy Wink Beauty AcademyOnline
Certificate from Eyelash Extensions
10.2022
Skills
- Proficient in Upselling Techniques
- Assistant Manager Experience
- Busser
- Cash Handling
- Serving Experience
- Negotiation
- POS
- Inventory Control
- Kitchen Experience
- Sales
- Merchandising
Certification
Food Handler Certification
Licenses
Liquor license
Timeline
Sales Associate
Prime Car Wash
08.2024 - 11.2024
Receptionist
La Quinta
02.2024 - 07.2024
Crew Member
Culvers
07.2023 - 11.2023
Brewista
7Brew Coffee
05.2023 - 07.2023
Assistant Manager
Circle K/Shell
12.2021 - 05.2023
Server/Cook
Cracker Barrel
07.2021 - 12.2021
Server
Old Chicago Pizza & Taproom KMG
08.2020 - 03.2021
Server
Waffle House
12.2019 - 02.2020
Sales Associate
Walgreens
07.2019 - 11.2019
Marshall High School
High school diploma
Penn Foster
Certificate from Animal Grooming
Sassy Wink Beauty Academy
Certificate from Eyelash Extensions
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