Hi, I’m
Adrianna Giacone
Indianapolis,IN
Summary
Dynamic and professional individual with a proven track record in sales and customer service. Adept at developing and honing skills, excelling in upselling techniques and negotiation, resulting in a significant increase in customer satisfaction. Demonstrated strong leadership abilities as an Assistant Manager, successfully enhancing team productivity. Proficient in POS systems and cash handling, with a talent for fostering meaningful customer relationships.
Overview
5
years of professional experience
2
Certification
Work History
Prime Car Wash
Sales Associate
08.2024 - 11.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Met and exceeded sales objectives, earning commission and hourly pay.
- Engaged in friendly conversation with customer to better uncover individual needs.
La Quinta
Receptionist
02.2024 - 07.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Culvers
Crew Member
07.2023 - 11.2023
Job overview
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
7Brew Coffee
Brewista
05.2023 - 07.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Old Chicago Pizza & Taproom KMG
Server
08.2020 - 03.2021
Job overview
- Developed meaningful connections with repeat clients.
- Informed customers about menu offerings and recommended suitable options for food allergies.
- Ensured clean dining environment through efficient table resetting.
- Boosted revenue by suggesting popular add-ons like appetizers and mixed drinks.
- Oversaw patron alcohol consumption to maintain acceptable levels.
Circle K/Shell
Assistant Manager
12.2021 - 05.2023
Job overview
- Supervised deposit records and cash intake while improving precision.
- Enhanced customer satisfaction by providing knowledgeable and courteous service, & customer loyalty by implementing effective service strategies.
- Established and implemented policies to boost team productivity
Cracker Barrel
Server/Cook
07.2021 - 12.2021
Job overview
- Built lasting relationships with returning patrons.
- Used POS system to place orders, manage bills, and handle complimentary items.
- Cleaned and reset tables to maintain a tidy dining area.
Waffle House
Server
12.2019 - 02.2020
Job overview
- Developed strong connections with frequent customers.
- Used POS system to place orders, manage bills and handle complimentary actions.
- Ensured precise cash management through diligent payment processing and billing procedures.
- Maximized slow periods by replenishing supplies, ice, trays and delivery bags.
- Performed comprehensive duties to ensure readiness for customer needs during all shifts.
Walgreens
Sales Associate
07.2019 - 11.2019
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs and wants
- Increased customer satisfaction significantly within department
Education
Penn Foster, Online
Certificate from Animal Grooming
Marshall High School, Marshall, IL
High school diploma
Sassy Wink Beauty Academy, Online
Certificate from Eyelash Extensions
10.2022
Skills
- Proficient in Upselling Techniques
- Assistant Manager Experience
- Busser
- Cash Handling
- Serving Experience
- Negotiation
- POS
- Inventory Control
- Kitchen Experience
- Sales
- Merchandising
Certification
Food Handler Certification
Licenses
Liquor license
Timeline
Sales Associate
Prime Car Wash
08.2024 - 11.2024
Receptionist
La Quinta
02.2024 - 07.2024
Crew Member
Culvers
07.2023 - 11.2023
Brewista
7Brew Coffee
05.2023 - 07.2023
Assistant Manager
Circle K/Shell
12.2021 - 05.2023
Server/Cook
Cracker Barrel
07.2021 - 12.2021
Server
Old Chicago Pizza & Taproom KMG
08.2020 - 03.2021
Server
Waffle House
12.2019 - 02.2020
Sales Associate
Walgreens
07.2019 - 11.2019
Marshall High School
High school diploma
Food Handler Certification
Penn Foster
Certificate from Animal Grooming
Sassy Wink Beauty Academy
Certificate from Eyelash Extensions
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