Aldo Ponce-Ortega
Orlando,FL
Summary
Customer-focused waiter with extensive experience in high-volume dining environments, demonstrating strong communication and interpersonal skills to ensure exceptional guest experiences. Proven track record of enhancing team efficiency and workflow, significantly bolstering the restaurant’s reputation for outstanding service. Adaptable and proactive problem-solver, effectively increasing customer satisfaction and fostering repeat business through attentive service.
Overview
6
6
years of professional experience
Work History
Server
Eddie V's Prime Seafood
Orlando, Florida
08.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Optimized service delivery through refined offerings.
Service Manager
Flemings Steakhouse
Winter Park, Florida
07.2019 - 08.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Bartender
Maxine's On Shine
Orlando, Florida
06.2018 - 07.2019
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Education
High School Diploma -
Apopka High School
Apopka, FL05-2018
Skills
- Food Sales Expertise
- Hospitality Relationship Development
- Proficient in Upselling Techniques
- Composed Presence
- Feedback Analysis and Implementation
Affiliations
- Long Distance Running Coach
- Marathon Runner
Languages
Spanish
Professional
English
Professional
Timeline
Server
Eddie V's Prime Seafood
08.2022 - Current
Service Manager
Flemings Steakhouse
07.2019 - 08.2022
Bartender
Maxine's On Shine
06.2018 - 07.2019
High School Diploma -
Apopka High School