Adrianne Carson, OTD

• Collaborated with the Continuous Improvement team to analyze and enhance NMHS Patient Experience, and Star Quality Ratings contributing to a CAHPS Likelihood to Recommend in the 95th% adding to the significant increase in patient satisfaction scores across all health systems and their surrounding communities
• Conducted comprehensive data analysis for key health system projects, providing actionable insights that led to improved decision-making and best practices, patient advocacy and increase in operational efficiency
• Assisted management in administrative processes for patient experience software applications, and building collaboration of dimensional leadership to approach key drivers of performance improvement projects and help serve as site leaders to implement and cultivate environmental change in patient experience.
• Collaboratively developed and delivered a presentation on the NMHS Patient Experience and Star Quality Ratings to the Nebraska Hospital Association, highlighting key insights and strategies for enhancing patient care quality

• Conducted comprehensive evaluations and implemented tailored treatment plans for patients with complex conditions, including amputations, spinal cord injuries, and neurological disorders, resulting in improved functional outcomes
• Developed and implemented personalized inpatient rehabilitation programs, integrating complementary services to address diverse patient needs and enhance overall recovery processes
• Orchestrated multidisciplinary care coordination and case management, effectively liaising between various healthcare disciplines and systems to ensure seamless, patient-centered treatment continuity

• Conducted comprehensive patient evaluations in high-pressure acute care settings, delivering precise and timely documentation to support optimal treatment planning and care coordination
• Provide education and training on adaptive equipment usage to facilitate patients' independence in daily activities
• Developed individualized, evidence-based discharge plans with measurable goals, consistently reassessing and adapting objectives to ensure patient progress and maximize functional outcomes

• Implement evidence-based interventions focusing on therapeutic exercises, manual therapy, and functional activities to improve patients' daily living skills
• Assess patients' work and home environments, recommending necessary adjustments to enhance safety and functionality
• Assisted developing and implement physical rehabilitation programs tailored to help clients regain lost skills and prepare for return to work

• Assisted in conducted comprehensive functional assessments, including cognitive evaluations, vision screenings, and mobility tests, to develop tailored rehabilitation plans for complex cardiac and neurological cases
• Educated patients on adaptive strategies for activities of daily living (ADLs), enhancing independence and quality of life post-cardiac events or neurological injuries
• Vigilantly monitored vital signs and physiological responses during OT interventions for cardiac and neuro patients, ensuring treatment safety and efficacy

• Closely observed children's behavioral and physiological responses during OT interventions, ensuring safe and effective treatment delivery in a child-friendly environment
• Collaborated with interdisciplinary teams, providing real-time updates on patient progress and physiological responses to inform comprehensive intervention planning
• Partnered with multidisciplinary pediatric teams, including speech therapists, physical therapists, and educators, to provide comprehensive updates on children's progress and tailor integrated care plans

• Participated in therapeutic group interventions within inpatient psychiatric, addressing the unique needs of children with diverse mental health conditions
• Conducted comprehensive occupation-focused assessments for adolescent patients, utilizing the Model of Human Occupation (MOHO) framework to evaluate volition, habituation, performance skills, and environmental factors influencing participation in daily activities

• Overseen product sourcing and distribution operations, managing logistics and inventory for wholesale and retail customers

• Implemented data-driven forecasting regarding expenses and industry trend analysis, resulting in optimized income and reduced expenses

• Developed innovative customer acquisition strategies, including educational initiatives and community engagement programs, leading to increased market share

• Established and maintained a robust customer care and retention program, ensuring high satisfaction levels and repeat business

• Streamlined administrative processes, including order processing, scheduling, and record-keeping, improving operational efficiency by 30%

• Provided expert product consultation, enhancing customer decision-making and increasing sales conversion rates

• Led company representation in media and trade organizations, managing publications, social media presence, and charitable contributions

• Designed and implemented an efficient workflow management system, improving interdepartmental communication, product fulfillment and project completion rates

• Demonstrated strong financial acumen through effective cash flow management and strategic budgeting using QuickBooks Pro and Point of Sale software.