ADRIANNE POZZI
ROSEVILLE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Producing Branch Manager
Clm Mortgage
Folsom
04.2024 - Current
- Achieved top five ranking for loan production and personal volume.
- Maintained branch and loan capture rates at 90% or higher consistently.
- Sustained customer service ratings above 90% through proactive engagement.
- Reviewed loan documents for accuracy before submission to enhance efficiency.
- Developed targeted marketing strategies to effectively promote mortgage products.
- Cultivated relationships with vendors, clients, and business partners to foster collaboration.
- Prepared detailed reports on sales trends and operational efficiencies.
- Collaborated across departments to formulate strategies that drive organizational growth.
Sr. Mortgage loan Consultant
U.S. Bank
Roseville
12.2022 - 04.2024
- Guided clients through mortgage application processes and documentation requirements.
- Evaluated financial information to assess borrower creditworthiness and eligibility.
- Collaborated with underwriters to ensure compliance with lending guidelines.
- Educated clients on mortgage products, interest rates, and market trends.
- Provided timely responses to inquiries regarding loan status and procedures.
- Coordinated communication between clients, real estate agents, and loan processors.
- Created marketing materials such as brochures and presentations to highlight product offerings.
- Developed relationships with local real estate agents and brokers for referral opportunities.
Producing Branch Manager/Area Manager
Finance of America /DBA Pacific Sunbelt Mortgage
Roseville
02.2016 - 12.2022
- Oversaw daily operations of mortgage branch, ensuring strict regulatory compliance.
- Led team of loan officers to enhance customer service and operational efficiency.
- Managed builder division, maintaining capture rates at 90% or higher.
- Developed training programs for new employees on mortgage processes.
- Cultivated relationships with referral partners to expand business opportunities.
- Established multiple builder partnerships to drive growth.
- Optimized processing workflows for builder backlog management over ten years.
Education
High School Diploma -
Tracy Unified School District
Tracy, CA05.1995
Solano Community College
Fairfield, California, CASkills
- Self-directed work ethic
- Communication skills
- Organizational skills
- Time management
Timeline
Producing Branch Manager
Clm Mortgage
04.2024 - Current
Sr. Mortgage loan Consultant
U.S. Bank
12.2022 - 04.2024
Producing Branch Manager/Area Manager
Finance of America /DBA Pacific Sunbelt Mortgage
02.2016 - 12.2022
High School Diploma -
Tracy Unified School District
Solano Community College