Adrianne Shaw
Albany
Summary
Assistant Restaurant Manager at The Skinny Pancake with strong skills in staff management and conflict resolution. Demonstrated success in training development and food safety compliance, leading to improved team performance and customer satisfaction. Implemented effective inventory control systems, enhancing operational efficiency and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
The Skinny Pancake
Albany
06.2022 - Current
- Assisted in daily operations and staff management at a popular local creperie.
- Coordinated team schedules to ensure optimal staffing during peak hours.
- Trained new employees on restaurant procedures and customer service standards. I also trained two regional and general managers for two new locations that we opened this past year.
- Monitored inventory levels and placed orders to maintain supply continuity.
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Monitored customer service standards and took corrective action when needed.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with health and safety regulations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Analyzed operational costs and made recommendations for cost savings.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
- Participated in local community events as a representative of the restaurant brand.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Supervisor
Second Chance Opportunities
Albany
01.2020 - 06.2022
- Trained new staff on organizational policies and procedures to maintain service quality.
- Assisted in conflict resolution among staff and clients to maintain a positive environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Some College (No Degree) - Business Administration and Management
Columbia Greene Community College
Hudson, NYSkills
- Staff management
- Inventory control
- Food safety compliance
- Customer service
- Training development
- Conflict resolution
- Serve Safe Certified
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
Assistant Restaurant Manager
The Skinny Pancake
06.2022 - Current
Supervisor
Second Chance Opportunities
01.2020 - 06.2022
Some College (No Degree) - Business Administration and Management
Columbia Greene Community College
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