Adrianne Waters
Mount Pleasant,TX
Summary
CAREER OBJECTIVE
Highly motivated management professional with experience leading administrative operations and providing excellent customer service. Proven track record of managing and streamlining workflow, improving operational efficiency, and developing successful teams. Experienced in project management, budgeting, and staff management. Skilled in developing and implementing effective procedures and policies to ensure high levels of customer service satisfaction.
Overview
29
29
years of professional experience
Work History
Clerk II
Texas Health and Human Service Commission
Mount Pleasant, Texas
10.2023 - Current
- Verified accuracy of all paperwork prior to submission for processing.
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Performed data entry tasks to update customer accounts records.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
RECIEVER/ BACKUP ENGINEERING ADMIN
Lowe's Distribution Warehouse
Mount Vernon, Texas
09.2017 - 09.2023
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Established work procedures and schedules and kept track of daily work of clerical staff
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
UTILITY TECHNICIAN
U.S Steel
Lone Star, Texas
10.2011 - 03.2017
- Followed job specifications and safety regulations to ensure the safe operation of equipment
- Fastened and stacked materials and products onto equipment with hand tools and fastening devices
- Inspected equipment for defects and safe operating conditions before and after shifts
- Took actions to avoid potential hazards and obstructions.
QUALITY CONTROL TECHNICIAN
Pilgrims Pride
Mount Pleasant, Texas
10.1995 - 10.2011
- Monitored product safety and quality throughout manufacturing process
- Collected and analyzed data to create data trend reports
- Led daily operations of quality control group, including inspections, testing and documentation of results
- Supplied quality control data necessary for regulatory submissions.
Education
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION & MANAGEMENT -
Texas A&M Texarkana
Texarkana, TX05.2021
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Northeast Texas Community College
Mount Pleasant, Texas12.2018
CERTIFICATION IN PATIENT CARE TECHNICIAN/PHLEBOTOMY -
Northeast Texas Community College
Mount Pleasant, Texas12.2015
Skills
- Highly motivated management professional
- Experience leading administrative operations
- Excellent customer service
- Managing and streamlining workflow
- Improving operational efficiency
- Developing successful teams
- Project management
- Budgeting
- Staff management
- Developing and implementing effective procedures and policies
- Ensuring high levels of customer service satisfaction
- Receiving incoming shipments
- Tagging and distributing received products
- Accurate record keeping
- Processing paperwork associated with receiving and shipping operations
- Identifying ways to improve efficiency in operations
- Providing timely and accurate administrative support
- Establishing work procedures and schedules
- Overseeing payroll functions
- Following job specifications and safety regulations
- Inspecting equipment for defects and safe operating conditions
- Taking actions to avoid potential hazards and obstructions
- Monitoring product safety and quality
- Collecting and analyzing data to create data trend reports
- Leading daily operations of quality control group
- Inspections, testing, and documentation of results
- Supplying quality control data necessary for regulatory submissions
- Administrative support
- Employee timesheet processing
- Kronos timekeeping
- Computer literacy
- Report writing
- Regulatory compliance
References
- Marion Fuller - Property Investor/Insurance Adjuster, (214) 304-1355, mrmgfuller@gmail.com
- Talesha Young - Consumer Safety Inspector, (903) 285-4582, talesha.young@ace.tamut.edu
Timeline
Clerk II
Texas Health and Human Service Commission
10.2023 - Current
RECIEVER/ BACKUP ENGINEERING ADMIN
Lowe's Distribution Warehouse
09.2017 - 09.2023
UTILITY TECHNICIAN
U.S Steel
10.2011 - 03.2017
QUALITY CONTROL TECHNICIAN
Pilgrims Pride
10.1995 - 10.2011
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION & MANAGEMENT -
Texas A&M Texarkana
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Northeast Texas Community College
CERTIFICATION IN PATIENT CARE TECHNICIAN/PHLEBOTOMY -
Northeast Texas Community College